Field Service Tech - Heavy Equipment
Job title: Field Service Tech - Heavy Equipment in Fort Myers, FL at Elwood Staffing
Company: Elwood Staffing
Job description: Elwood Staffing would like to inform job seekers about potential employment scams that involve individuals posing as our recruiters to solicit job seekers with job opportunities unrelated to our company. This issue has been reported in multiple states. The text scam poses as an Elwood Staffing recruiter and urges job seekers to apply for a fraudulent job. Some have reported they are being asked to contact them using Whatsapp to pay for computer equipment and background checks.What steps should you take if you suspect you've received a fraudulent text?
- Job-seekers who receive an unsolicited text, email, or similar message suggesting it is from Elwood Staffing should not provide any information.
- If you have clicked a suspicious link or shared your information, take steps to secure your personal and financial accounts immediately. Review and dispute any unauthorized charges.
- Elwood Staffing does not utilize mobile apps or messenger services to connect with job seekers. We will not reach out to you through or suggest that you use WhatsApp or other messaging platforms outside of regular SMS text messaging for communication.
- Our recruiters will never ask for personal information such as your social security number, date of birth, or bank information prior to onboarding. During onboarding you will enter your information and passcode protect it.
- Elwood Staffing email addresses follow the format: [email protected] or [email protected].
- The phone numbers for Elwood Staffing are available on our website. You are encouraged to verify the numbers of the recruiter.
- You can view our jobs for each location to verify the jobs we are hiring for. While you're here- Check out our available positions and apply online to our jobs. Our friendly staffing recruiters are excited to connect with you.
- Medical/Vision/Dental/Rx plans
- 401k
- PTO/Vacation
- Direct Hire position
- $90,000.00 to $105,000.00 /annually
- Salaried
- Diagnose and repair mechanical, hydraulic, and electrical issues in heavy equipment, including excavators, loaders, bulldozers, and motor graders.
- Perform preventative maintenance, including fluid checks, oil changes, filter replacements, and lubrication to ensure equipment reliability.
- Utilize diagnostic tools, telematics data, and machine history to accurately troubleshoot and resolve equipment issues.
- Prepare for service calls by reviewing equipment history, analyzing telematics reports, and gathering necessary parts and tools.
- Communicate with customers to confirm symptoms, discuss repair needs, and provide updates on service progress.
- Ensure high first-time fix rates by conducting thorough pre-trip planning and diagnostics before arriving on-site.
- Maintain accurate service records, including detailed documentation of diagnostics, repairs, parts usage, and labor times in the ERP system.
- Adhere to safety and compliance standards, including PPE usage, environmental safety protocols, and DOT regulations for service vehicles.
- Provide exceptional customer service by explaining repairs, offering maintenance recommendations, and ensuring customer satisfaction.
- Meet performance metrics, such as response times, service quality, and documentation accuracy, to uphold company standards.
- 5+ years of experience in heavy equipment diagnostics, maintenance, and repair.
- Strong knowledge of diesel engines, hydraulics, electrical systems, and transmissions.
- Proficiency in using diagnostic tools, telematics platforms, and ERP systems.
- Experience working with preventative maintenance programs and first-time fix strategies.
- Strong problem-solving skills with the ability to troubleshoot complex mechanical issues.
- Excellent verbal and written communication skills for customer interactions and service documentation.
- Ability to work independently in a remote field environment while managing service schedules efficiently.
- Valid driver’s license with a clean driving record and ability to travel across Ft. Myers and surrounding counties (Polk to Collier).
- High school diploma or GED required; technical school training is preferred.