Host/Hostess in Grand Rapids, MI
Job title: Host/Hostess in Grand Rapids, MI at Gimme's Par & Grill
Company: Gimme's Par & Grill
Job description: Are you an energetic and customer-centric individual with a passion for creating memorable experiences? Imagine being the first smiling face our guests see as they enter Gimme's Par & Grill in vibrant Grand Rapids, MI. As a Part-Time Host/Hostess, you'll have the opportunity to showcase your excellent communication skills and ensure every guest feels welcomed and valued. At Gimme's, we believe in recognizing talent and dedication, which is why this role offers competitive pay starting at $11+ per hour plus tips, commensurate with your experience.Join our fun and flexible team where every day brings new adventures and opportunities to excel in a high-performance environment. You will be provided great benefits such as Competitive Salary, Paid Meals, Employee Discounts, and Parking Stipend. Are you ready to be part of a dynamic team that values your enthusiasm and commitment? Join us at Gimme's Par & Grill today!Who are we? An IntroductionGimme's Par & Grill, located in the heart of downtown Grand Rapids, offers a unique blend of entertainment and dining by combining a premier indoor golf simulator facility with elevated bar food and craft cocktails in a lively, urban environment. This venue's core mission is its commitment to delivering an extraordinary experience. Perfect for golf enthusiasts, non-golfers, and foodies alike, Gimme's Par & Grill promises a memorable outing with every visit.Are you excited about this Host/Hostess job?Step into the exciting role of a Host at Gimme's Par & Grill and become the beacon of hospitality in our venue. As the friendly face that greets our patrons, you'll have the crucial task of managing reservations, ensuring a smooth seating process, and ultimately setting the stage for an extraordinary dining journey. Your role is not just about hellos and goodbyes; it's about curating memorable experiences and keeping the service flow seamless.Join us in Grand Rapids, MI, and be part of a team that values your customer-centric spirit and dedication to creating an atmosphere of excellence. Venture into the world of hospitality with Gimme's, where every day brings new opportunities to showcase your skills and passion for superb service.What you need to be successfulTo excel as a Host at Gimme's Par & Grill, you must possess a vibrant and customer-focused attitude, welcoming patrons with enthusiasm. Your ability to multitask and prioritize seating arrangements, ensuring a seamless experience for both guests and servers, is essential. Strong communication skills are key, as you will interact with patrons to address inquiries, feedback, or concerns promptly and professionally.Proficiency in reservation software and the ability to manage bookings and waitlists efficiently is crucial. Attention to detail plays a vital role in maintaining the cleanliness and organization of the dining area and restrooms. Being proactive, courteous, and knowledgeable about our offerings will enhance the overall guest experience.Join our team in Grand Rapids, MI, and showcase your skills in a dynamic and rewarding hospitality environment at Gimme's Par & Grill.Knowledge and skills required for the position are:
- • Welcome patrons to the venue with a smile and positive attitude.
- • Provide patrons with menus.
- • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings without being overwhelmed.
- • Speak with patrons to ensure satisfaction with food and service
- or to respond to questions and complaints.
- • Answer telephone calls and respond to inquiries.
- • Maintain contact with kitchen staff
- management
- serving staff
- and patrons to ensure that dining details are handled properly
- and patrons' concerns are addressed.
- • Inspect dining and service areas to ensure cleanliness and proper setup.
- • Inform patrons of establishment specialties and features.
- • Maintain booking software.
- o Receive and record reservations.
- o Provide patrons with accurate wait times and monitor waiting lists.
- • Inspect restrooms for cleanliness and availability of supplies and cleans restrooms when necessary.
- • Escort patrons to golf desk
- simulators
- or the bar/lounge area when necessary.
- • Acknowledge patrons upon their departure and thank them for dining/golf with us.
- • Coordinate with wait staff about available simulator options.
- • Maintain a clean reception area.