User Operations Associate - Content Moderation

Description:

• This is a Full-Time (40 hours per week — no part-time availability) remote role based in the United States, with availability mandated during department core hours of 10 a.m. to 3 p.m. Pacific Time.
• Yelp’s Content Moderation team evaluates reviews, photos, and other information to determine whether these posts meet our Content Guidelines and Terms of Service.
• By efficiently removing posts that are conflicts of interest, inappropriate, or other abuse, we ensure that everyone who uses Yelp is finding helpful information about local businesses that will lead them to make informed decisions.
• In this role, you’ll balance empathy with the emotional distance and neutrality that’s necessary to evaluate content against our guidelines and enforce our terms, while pacing yourself to meet a quota and maintain our quality standards.
• You should be comfortable with sharing your conclusions (and backing them up) while being open to feedback and ready to work as a team to build consensus.

Requirements:

• Bachelor's degree (preferred)
• You are enthusiastic about Yelp’s mission.
• You have at least 1 year of work experience.
• You have a positive, team-oriented attitude even when focusing on your own work.
• You enjoy reading and have strong research skills.
• You commit yourself to consistently meet/exceed quality expectations.
• You are comfortable with (or open to) a quota-driven environment.

Benefits:

• Full medical, vision, and dental
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
• 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan

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