Support and Delivery Specialist (Remote)
Experience: 5.00 + years Salary: USD 2962-4148 / month (based on experience) Expected Notice Period: 15 Days Shift: (GMT+01:00) Africa/Algiers (CET) Opportunity Type: Remote Placement Type: Full Time Contract for 12 Months(40 hrs a week/160 hrs a month) (*Note: This is a requirement for one of Uplers' client - SoftSolutions! SRL) What do you need for this opportunity? Must have skills required: capital market regulations, financial markets, Help Desk, problem diagnosis, Rates Product, application support / Technical support L2, Confluence, Financial Services, Log analysis, software release, Git, SQL SoftSolutions! SRL is Looking for: Job Title: Support and Delivery Specialist Job Summary: Operates in direct contact with clients/traders/desk support in supporting them by mitigating emerging issues both in product usage and in planning and managing the delivery of new product versions or upgrades. Key Responsibilities:
- Perform the following as the second-level support:
- Owns, Manages, and resolves the issues reported by the end-user
- Manages system configurations
- Monitors daily procedures
- Collects product info and configuration for analysis
- Resolves independently the problems for which there is documentation
- Escalates and coordinates the interventions of higher level, when needed.
- Application support reference for Customer key contact
- Makes analysis and diagnosis of problems reported by First & Second Level support
- Executes testing and delivery of releases with the resolution of failures encountered
- Applies escalation procedures in case of serious malfunctions
- Application Delivery reference for Customer Project Manager
- Coordinates and plans delivery phases with internal and external Project Managers
- Reports activities to Client and Internal Audit.
- Coordinates with the entire SD&A Team
- Coordinates with the Development and Quality department
- Coordinates with customer’s technology partners and third-party suppliers
Qualifications:
- Preference with a degree in Economics and Finance, Engineering, or Information Technology;
- Strong Interest in financial markets and/or Rates product pricing models;
- Proficiency in Microsoft Office, Git, Confluence, SQL Applications.
- At least 5 years of experience in a similar position
- Extensive experience in Help Desk and/or Technical Service support, with a preferred advantage to experience in software development/ software operation
- Ability to communicate with the customer despite critical moments
- Ability to Manage stress under difficult circumstances
- Detail oriented and inclination to get to the root of the problem.
- Self-starter and ability to work with minimum guidance.
- Exception written and verbal communication skill.
- Strong analytical skill – Ability to analyze the data in the form of logs/configurations/system parameters to diagnose the problem.
How to apply for this opportunity?
- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you! Apply Job!