Accounts Receivable Call Center Representative
Description:
- Candidate must be able to work 8 to 5 Eastern Standard Time, Monday thru Friday
- Eyecare Services Partners is searching for a skilled, full time Remote, Accounts Receivable Call Center Representative
- Candidates must live in the Eastern Time Zone
- Great work hours, No late evenings, no major holidays
- The A/R Call Center Representative will take calls from and provide accurate answers to patients with questions and concerns about their insurance billing, their payment responsibility or refund due
- Answering incoming phone calls without delay
- Must be able to read and decipher EOB's
- Ensuring patient information is accurate, including billing information
- Researching authorization benefits with insurance companies or online websites
- Identifying all patient accounts accurately based on PPO, HMO, or other managed care organization coverage
- Accurately and timely completes data entry, including but not limited to authorizations and benefits
- Informing patients of medical office procedures and policies
- Validating and processing refund requests from patient calls
Requirements:
- Minimum of a HS diploma or GED with some college preferred.
- At least one year of ophthalmology billing experience is required.
- Strong communication and interpersonal skills.
- Experience with EHR and EPM, NextGen is strongly preferred
- Knowledge of insurances and/or healthcare experience is strongly preferred.
- Basic computer knowledge of Microsoft Office.
- Excellent customer service, communication skills, telephone and people skills, as well as grammar.
- Well-organized with attention to detail and the ability to multi-task.
- Personable and empathetic with patient needs and concerns.
- Prior customer service/call center experience is preferred.
Benefits:
- Comprehensive medical, dental and optical coverage
- 401K and short and long term disability
- Company paid life insurance
- Paid holidays and generous paid time off
- Paid parking where applicable
- Team oriented working environment where you are heard and respected
- Clear career ladder opportunities
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