FULL TIME Customer Support Representative | Work At Home
Your next career move starts here: Customer Support Representative! This Remote position offers an immediate start for the right candidate. Key to this role is your expertise in Proficiency in customer support software. The compensation for this role is Competitive salary. CoinJar, a global cryptocurrency exchange, is seeking a Customer Support Representative to join our team in the United Kingdom. You will be responsible for providing industry-leading support for our products and creating a positive experience for CoinJar customers. Prospective team members will have a customer-centric focus and strong empathy for the customer. This full-time role offers a hybrid work arrangement, combining the best of both worlds with time split between our London office and your home. Role Overview As a Customer Support Representative, you'll be at the forefront of providing exceptional support for CoinJar's innovative products, ensuring a positive experience for our diverse customer base. Your customer-centric approach and strong empathy will be key in this pivotal role.
- Deliver excellent customer service primarily through web-based tickets
- Process customers' financial and identification information in a professional and compliant manner
- Identify and escalate priority issues to relevant teams
- Work collaboratively with other team members to ensure customer issues are resolved to their satisfaction
- Contribute towards CoinJar’s self-service options e.g. internal and external knowledge base articles and status page
- Analyse and resolve key client issues promptly
- Maintain high customer satisfaction through timely and professional responses
Essential
- Minimum 2 years of experience supporting users of a software platform or as a web3/crypto community manager
- Proficiency in using customer support software and tools
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy in handling customer information
- Exceptional time management and organisational abilities
- Robust problem-solving and troubleshooting skills
- Ability to simplify complex technical concepts
- Capability to thrive in a fast-paced environment with high inquiry volumes
- Basic understanding of cryptocurrency and blockchain technology
- Experience using cryptocurrency exchanges or wallets
- Adaptability to learn new technologies and stay updated on industry developments
- Must be authorised to work in the United Kingdom
Desirable
- Familiarity with common cryptocurrency issues (ie. fee sizes, transaction delays)
- KYC/AML experience
- Knowledge of compliance and security protocols related to cryptocurrency
- Work from home days
- Training & development
Join CoinJar and be part of a team shaping the future of finance through innovative cryptocurrency solutions. Apply now to embark on an exciting career in the rapidly evolving world of digital currencies! Apply Job!