Managed Network Services Tech Enablement -Sr Mgr

About the position The Tech Enablement Senior Manager for the Managed Network Services team is responsible for the strategic development and integration of the Virtual Network Services product portfolio, including solutions that span SD-WAN, SD-LAN, and SASE. This role will work closely with product management, GTS, product engineering, TPD, and Network to ensure that our Managed Network Services products meet the needs of our customers and align with our overall business goals. As a Tech Enablement Senior Manager, you will be an integral part of the Verizon Business Group's Technology Solutions organization. You will influence the Managed Services technology stack, support systems, and tooling design to deliver great customer experiences. You will work closely with the Product Management team to define customer requirements for the streamlined Managed Network Services (MNS) offering. You will drive these requirements with the GTS, GN&T, and vendor organizations to deliver these solutions across the quote, order, bill, and support experiences. In this role, you will develop and execute the product roadmap for Managed Network Services, including identifying new features, enhancements, and integrations. You will work with engineering to ensure that Managed Network Services products are developed according to the product roadmap and meet the needs of our customers. Collaboration with product management and marketing will be essential to align technical capabilities to the go-to-market strategies for Managed Network Services products. You will also work with customer success teams to ensure that Managed Network Services products are successfully deployed and adopted by our customers. Staying up-to-date on the latest trends and developments in the Managed Network Services market will be crucial, as you will need to identify opportunities for innovation and conduct competitive analysis to track the strengths and weaknesses of our competitors' products. Additionally, you will manage the Managed Network Services product development budget and ensure that it is used effectively and efficiently, refining the MNS technology, platform, and tooling capabilities from an outside-in approach to address customers' business outcomes. Interacting with senior-level executives within Verizon and with customers will be a key part of your role, as you will tie together the Verizon strategy goals with delivering on customer objectives.

Responsibilities

• Develop and execute the product roadmap for Managed Network Services, including identifying new features, enhancements, and integrations.

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• Work with engineering to ensure that Managed Network Services products are developed according to the product roadmap and meet the needs of our customers.

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• Collaborate with product management and marketing to align technical capabilities to the go-to-market strategies for Managed Network Services products.

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• Work with customer success teams to ensure that Managed Network Services products are successfully deployed and adopted by our customers.

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• Stay up-to-date on the latest trends and developments in the Managed Network Services market and identify opportunities for innovation.

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• Conduct competitive analysis to identify and track the strengths and weaknesses of our competitors' products.

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• Manage the Managed Network Services product development budget and ensure that it is used effectively and efficiently.

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• Refine the MNS technology, platform, and tooling capabilities from an outside-in approach to address customers' business outcomes.

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• Interact with senior level executives within Verizon and with customers to tie together the Verizon strategy goals with delivering on customer objectives.

Requirements

• Bachelor's degree or four or more years of work experience.

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• Six or more years of relevant work experience.

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• Six or more years of Product Management experience in building B2B advanced networking, SaaS or telecommunications products.

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• Deep data and analytic orientation for evidence-based decision making.

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• Experience with understanding consumer insights, market trend analysis, usability testing, A/B testing, rapid prototyping and analytics.

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• Experience in operating within a multi-channel/multi-region brand.

Nice-to-haves

• Deep knowledge of industry leading Software Defined solutions and automation.

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• Broad understanding of Verizon domestic and global product offering across MNS and VNS portfolios.

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• Ability to conceptualize new, innovative applications/services and justify design, build, and/or buy decisions using solid ROI analysis.

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• Experience in leading cross-functional teams and motivating/inspiring them to go the extra mile, even in uncertain circumstances.

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• Experience working in a dynamic environment where diverse perspectives are respected and considered for creative solutions to difficult problems.

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• Excellent communications and prioritization skills, and strong business acumen.

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• High attention to detail and ability to manage multiple, competing priorities simultaneously.

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• Demonstrated ability to operate both strategically and tactically.

Benefits

• Health and wellness benefits

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• Short term incentives

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• 401(k) Savings Plan

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• Stock incentive programs

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• Paid time off

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• Parental leave

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• Adoption assistance

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• Tuition assistance

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• Other incentives

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