Data Analyst- Bizapps (17396)

Who are we? Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making. The company has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments. “Hustle Mode ON” is the motto we live by.

• Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and Cisco.
• With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list.
• Recognized by Forrester and Everest Group as a 'Leader' in the digital adoption space, and listed by LinkedIn among one of the Top 5 startups in India in 2020
• Listed in Deloitte Technology Fast 500™ among fastest-growing companies in North America for 2022 and 2021 and recognized as Great Place to Work 2022-2023
• Whatfix has been named a Silver Winner in Stevie's Employer of the Year 2023.
• Our Customer centricity is also evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights

Whatfix is disrupting the way Application Support and Learning content is consumed by providing Contextual and Interactive WalkThroughs inside enterprise applications when a task is being performed. We provide enterprises with a Software Platform that allows them to create Interactive Guides or Flows that sit as an overlay inside any web application. Flows are Contextual—they appear based on where you are in the application (location) and who you are (role). Optimal performance and adoption of any web application are attained when there is easy access to Contextual Information inside the application when a task is being performed. What would you get to do? The Bizapps team at Whatfix is responsible for enabling the company’s operational excellence by building and managing key internal business applications that support various departments like Sales, Marketing, Customer Success, Finance, and Operations. The team is focused on providing data-driven insights, streamlining workflows, and enhancing productivity through scalable technology solutions. We are building this team from the ground up and looking for a Data Analyst who will play a critical role in analyzing, reporting, and driving improvements across internal business processes. As a Data Analyst in the Bizapps team, you will be responsible for analyzing internal business data, creating dashboards, and providing actionable insights that influence key decision-making processes. You will collaborate with cross-functional teams, including Product, Sales, Marketing, and Operations, to develop data-driven solutions and optimize business performance. This role offers the opportunity to work in a fast-paced environment with high impact and visibility.

Key Responsibilities

• Data Analysis & Reporting: Analyze large and complex datasets to identify patterns, trends, and opportunities for business growth and operational improvements.
• Dashboard Development: Design, build, and maintain interactive dashboards and visualizations to provide actionable insights for stakeholders.
• Performance Monitoring: Track key performance indicators (KPIs) for various business processes, including sales pipeline, marketing campaigns, revenue, and customer success metrics.
• Data Quality & Governance: Ensure accuracy, completeness, and consistency of data across internal systems, identifying and resolving data discrepancies.
• Collaboration: Work closely with the Engineering, SalesOps, MarketingOps, and Finance teams to gather requirements, define metrics, and implement data models for key business applications.
• Process Optimization: Provide recommendations to streamline workflows and improve data integration across tools like CRM, ERP, marketing automation platforms, and other business applications.
• Predictive Insights: Support decision-making through predictive analysis using statistical techniques and machine learning models (if applicable).

Who you are ?

• Education: Bachelor’s degree in data science, Statistics, Computer Science, Business Analytics, or a related field. Master’s degree is a plus.
• Experience: 6-8 years of relevant experience in data analysis, preferably in a business applications or SaaS environment.
• Technical Proficiency:
• Strong knowledge of SQL and ability to query large databases.
• Experience with BI tools such as Tableau, Power BI, Looker, or Domo.
• Familiarity with CRM systems like Salesforce, HubSpot, or other internal business platforms.
• Knowledge of Excel (advanced level) and scripting languages like Python/R is a plus.
• Data Modeling: Experience in designing data models, building ETL pipelines, or working with data warehouses (e.g., Snowflake, Redshift).
• Communication Skills: Ability to translate complex data insights into clear, concise, and actionable recommendations for both technical and non-technical stakeholders.
• Problem-Solving: Analytical mindset with strong problem-solving abilities to address business challenges using data-driven approaches.

Preferred Skills

• Experience in working with or managing internal business applications (e.g., CRMs, ERPs, or financial systems).
• Knowledge of data governance, data lineage, and best practices for managing enterprise data.
• Familiarity with AI/ML models and advanced data analytics techniques.
• Exposure to cloud data platforms (e.g., AWS, Azure, GCP).

Why Join the Bizapps Team at Whatfix?

• Opportunity to be part of a ground-up team that directly impacts internal business operations.
• Work on cutting-edge data solutions in a dynamic, collaborative environment.
• Exposure to cross-functional collaboration with senior stakeholders.
• Competitive compensation and opportunities for career growth within a rapidly scaling company.

Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it.
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status

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