Room Service Server

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Job Specific Room Service: ? Prepares silver, room service trays, coffee etc. at start of and throughout shift, as required ? Presets trays and carts as required throughout shift. Prepares each tray for specific order requirements ? Checks all Room Service Orders for accuracy and completeness prior to departing kitchen ? Delivers Room Service Orders to guestroom in a timely manner ? Sets up and serves order in guest room, according to guest preference and Loews Hotels Standards, in a polite professional manner ? Obtains proper charge authorization or payment for orders delivered ? Completes all necessary paperwork accurately and legibly ? Picks up soiled Room Service trays and carts from guestrooms and corridors as needed ? Cleans and maintains Room Service area and equipment ? Delivers amenities to guestrooms Refreshment Pantry: ? Inventories guest room Refreshment Pantries to determine consumption by guest ? Prepares Refreshment Pantry charge ticket and forwards to appropriate cashier for billing to guest account ? Replenishes Refreshment Pantry items consumed ? Inspect Refreshment Pantry contents and maintains freshness of product ? Cleans and maintains refreshment pantry appearance to established standards ? Removes consumed amenity items and/or Room Service trays from guest rooms ? Completes DND/No Service, inventory and in-house guest list paperwork and reports ? Communicates discrepancies regarding Refreshment Pantry usage to Captain ? Restocks and rotates Refreshment Pantry attendant cart supplies Guest Valet: ? Retrieves orders for processing of guest valet from guest rooms according to hotel policy ? Verifies accuracy and completeness of information on valet ticket received from guest ? Completes necessary log entries to record receipt of guest valet order ? Sorts, separates and tags guest valet articles for processing by laundry/dry cleaner ? Organizes cleaned and processed guest valet orders for return to guest ? Inspects and verifies completeness of valet order being returned to guest ? Returns completed valet orders to guest room according to established hotel procedure ? Completes required log entry to document return of guest valet order to room ? Files valet reports appropriately for documentation and review as necessary General: ? Completes required set up / preparation, at beginning of shift ? Inspects all equipment prior to and at end of shift, reports any needed repairs to supervisor ? Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business ? Performs delivery, placement and any required set up of amenities and/or equipment requested by guest ? Completes assigned closing duties at end of shift ? Other duties as assigned General ? Promotes and applies teamwork skills at all times ? Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance ? Is polite, friendly, and helpful to guests, management and fellow employees ? Executes emergency procedures in accordance with hotel standards ? Complies with required safety regulations and procedures ? Attends appropriate hotel meetings and training sessions ? Maintains cleanliness and excellent condition of equipment and work area ? Complies with hotel standards, policies and rules ? Recycles whenever possible ? Remains current with hotel information and changes ? Complies with hotel uniform and grooming standards Qualifications ? High School diploma or equivalent ? One plus years experience as Food Service /Room Service Attendant in quality food service/hotel operation ? Thorough knowledge of quality food service techniques and standards ? Exceptional guest service attitude and abilities ? Ability to lift and carry food service trays weighting 35+ pounds ? Ability to work flexible schedule to include weekends and holidays Apply Job!