Crew Manager, Inflight

About the position As a Crew Manager at American Airlines, you will be an integral part of the Flight Service Team within the Customer Experience Division. This role is pivotal in supervising, directing, and coordinating the job performance and activities of Flight Attendants and Support Staff. You will act as the Manager on Duty or in an operational support role, working directly in the operation on the concourse, at the gates, or on the aircraft as required. This position may also involve occasionally working as a Flight Attendant, providing you with a comprehensive understanding of the in-flight experience and the challenges faced by your team. Your responsibilities will include coaching and counseling subordinate employees to ensure they have a thorough understanding of and comply with all company and departmental policies, procedures, and regulations. You will initiate appropriate corrective actions when necessary, up to and including dismissal, and provide guidance in developing Flight Attendants and Support Staff for greater responsibility, transfer, and promotion. Additionally, you will participate in task forces and planning activities to problem-solve and plan the future direction of the department, ensuring that a quality product is consistently delivered to customers. You will also be responsible for conducting in-flight Quality Service Reviews and collaborating with various departments, city management, and vendors involved in producing or delivering different aspects of the in-flight product. This role requires the ability to work shift work, including weekends and holidays, and entails travel away from home approximately 25% of the month. Your leadership will be crucial in maintaining high standards of service and operational efficiency within the team. Responsibilities • Supervise, direct, and coordinate job performance and activities of Flight Attendants and Support Staff. , • Act as the Manager on Duty or in an operational support role working in the actual operation either on the concourse, at the gates, or on the aircraft as required. , • Coach and counsel subordinate employees to ensure compliance with company policies and procedures. , • Initiate appropriate corrective action, up to and including dismissal, when necessary. , • Provide guidance in developing Flight Attendants and Support Staff for greater responsibility, transfer, and promotion. , • Participate in task forces and planning activities to problem-solve and plan the future direction of the department. , • Ensure a quality product is consistently delivered to customers. , • Conduct in-flight Quality Service Reviews and collaborate with various departments and vendors involved in the in-flight product. Requirements • High School Diploma or GED equivalent. , • Current Flight Service, Passenger Service or Passenger Sales experience is preferred. , • Understanding of working with a contract labor group is desirable. , • Ability to coach, develop, and lead a team of Flight Attendants. , • Excellent interpersonal, planning, and organizational skills. , • Must meet qualifications to train as a flight attendant to enable better leadership of the team. , • Neat, well-groomed, and capable of making a positive impression. , • Service-oriented with the ability to push/pull force of up to 60 pounds. , • Ability to effectively coordinate multiple projects simultaneously. , • Must fulfill FAA criminal background checks for unescorted access privileges to airport security areas. , • Ability to secure appropriate airport authority and/or US Customs security badges. , • Must pass U.S. Department of Transportation (DOT) mandated drug test. Nice-to-haves • Experience in a supervisory role within the airline industry. , • Familiarity with in-flight service standards and customer service excellence. Benefits • Health insurance , • Dental insurance , • Flexible spending account , • Employee assistance program , • Vision insurance , • Pet insurance , • Travel perks including access to 365 destinations and 6,800 daily flights , • Wellness programs , • 401(k) program with employer contributions after one year , • Discounts on hotels, cars, cruises, and more Apply Job!