Product Manager, Order Management

About the position At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the team and the role: TCGplayer's Seller Solutions team supports tens of thousands of small businesses with in-store, and online products that connect them with millions of hobbyists around the world. Our online marketplace’s massive, continuing growth is a direct result of our commitment to helping sellers build their businesses with more efficient, effective tools and processes. An eBay company, TCGplayer is on a quest to be the most trusted trading card game (TCG) platform — connecting and empowering the hobby community. Founded by and for TCG enthusiasts, we operate a global marketplace, and create tools, technologies and solutions that help small businesses simply and profitably sell TCGs at scale. As a Product Manager, you will leverage your experience and success to act as a thought leader and driving force for our seller platform. Responsibilities • Improve the core product experience for our sellers by focusing on tools and services that enable them to grow and operate their business, including tools to help our online and in-store sellers better manage their orders. , • Build strategies for these products that are competitive, cost-effective, and serve our domestic and international customers’ needs. , • Determine customer needs through direct interactions, qualitative research, and statistical analysis. , • Partner with cross-functional teams of developers, marketing, design, operations, and sales professionals to launch, optimize, and innovate on TCGplayer’s seller tools for product identification and pricing. , • Define and own the product vision and strategy, measuring and achieving ambitious goals, regardless of temporary setbacks. , • Serve as subject matter expert on small business hobby and collectible sellers’ practices, operations, and paths to long-term success. Requirements • Demonstrated success as a product manager or similar role working with small business ecommerce tools. , • Expertise at customer, operations, and workflow research and past examples of creating new customer value. , • Have 4 or more years of product management experience, including subject matter expertise in small business products and services, both within the United States and internationally. , • Have a strong understanding of customer onboarding and retention strategies in an international SMB market. , • Ability to engage in technical discussions and collaborations with design, engineering and operations teams. , • Ability to coach and guide cross-functional teams without supervisory responsibility and work in a collaborative environment. Nice-to-haves

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