Call Center Representative - Full Time

About the position The Call Center Representative at Allied Universal® plays a crucial role in managing a high volume of inbound and outbound calls within the Service Assurance Center (SAC) in Richardson, TX. This full-time position requires working in a dynamic environment that operates 24/7, ensuring timely and accurate service coverage for all post locations. The representative will be responsible for monitoring schedules, responding to emergencies, and maintaining communication with account managers and personnel. Responsibilities • Identify scheduled shifts where an employee has failed to log in/out and adjust schedules to reflect actual service hours of employees in real time. , • Create attendance exception records based on changes to schedules where appropriate. , • Monitor safety check calls and respond to emergency situations by contacting appropriate personnel and documenting with incident reports. , • Notify account managers through calls and call notes on anything that needs to be corrected with their accounts, employees, or site schedules. , • Handle local office calls during normal office hours and transfer calls to appropriate personnel. , • Receive after-hours call forwarding from all Allied Universal offices and take appropriate action. Requirements • High School diploma or equivalent. , • Minimum of 1 year of consecutive and verifiable work experience in the customer service field. , • Basic proficiency with Excel, Outlook, and Microsoft Teams. , • Excellent customer service phone etiquette skills. , • Ability to navigate a web-based system while assisting callers. , • Ability to work in a team environment and independently. , • Ability to work in a fast-paced environment and multi-task with accuracy. Nice-to-haves • Prior high volume call center experience with both inbound and outbound calls. Benefits • Medical, dental, vision, basic life, AD&D, and disability insurance. , • Enrollment in the company's 401(k) plan, subject to eligibility requirements. , • Eight paid holidays annually, five sick days, and four personal days. , • Vacation time offered at an accrual rate of 3.08 hours biweekly. Apply Job!