Operations Analyst II

Real Time Payments Operations Analyst II The Real Time Payments (RTP) Operations Analyst II is responsible for daily balancing and exception handling of RTP/Zelle/ACH activity, training, and shift oversight (as needed). Position Competencies: Successful incumbents possess strong verbal and written communication skills, time management, problem-solving and multi-tasking skills. Position Responsibilities: • Responsible for timely balancing of RTP/ZELLE/ACH activity. • Responsible for processing and/or research of RTP/Zelle/ACH exception entries. • Responsible for identifying, escalating, and supporting troubleshooting efforts on production issues. • Responsible for oversight of front-line analyst. • Responsible for establishing/updating procedural documentation as needed. • Responsible for training RTP colleagues across all functions as needed. • Responsible for maintaining applicable production logs and reporting month-end metric/performance results. Position Qualifications • Associates degree or 2 years related bank experience • 2 years of operations/other related experience • 2 years of experience with Microsoft Office Suite Work Best Category: Category B - 3-4 days in office on designated days/1-2 days remote Hours: 8:00am - 5:00pm Monday - Friday Salary: To Be Determined Based on Individual Experience About Comerica We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure. Upon offer, Comerica conducts a comprehensive background and fingerprint check. NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act. Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity. Apply Job!