Customer Service Manager - State Farm Agent Team Member
Benefits:
- Bonus based on performance
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
- Competitive salary
- Company parties
ROLE DESCRIPTION: As a Customer Service Manager - State Farm Agent Team Member with Linda DeSpain - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful Presidents Club Qualifying State Farm insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, selling Insurance/Financial Products and anticipating the needs of the community members you support. Our Agency ranked #74 in P&C Production in the USA out of some 20,000 State Farm Agencies year ending 2023 so we are great place to leap-frog your Insurance Career. In addition, our Agency will promote your FINRA sponsorship process to acquire your FINRA Series 6 and 63 registrations. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. In addition, you will have opportunities to take over your own State Farm Agency if you desire become a State Farm Agent after two-years of employment. RESPONSIBILITIES:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
- Lead 4 TEAM MEMBER CSR TEAM
QUALIFICATIONS:
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
- Must have a Texas General Lines License or be able to acquire
- Must have a competitive desire to both Sell and Service Insurance and Financial Products
BENEFITS:
- Above Average Pay
- Growth potential/Opportunity for advancement within my office and into State Farm Agency
- Paid time off (vacation and personal/sick days)
- Valuable career-building experience
- GATEWAY TO GAINING A STATE FARM AGENCY - $100k Plus Starting Pay on Average
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