Service Delivery Process Documentation Intern

About the position Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Responsibilities

• Complete an inventory of all available email templates and determine usage.

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• Develop and implement a standardized format for all email templates, ensuring uniformity and standardization in user access.

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• Establish methodology for ongoing upkeep of email templates.

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• Create directory of automated emails and method for updating.

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• Establish standard reports to identify usage and effectiveness of email templates.

Requirements

• Education: High School or equivalent required. Internship is typically part of an undergraduate program which requires some university credit hours. Undergraduate Junior/Senior preferred with major in Library and Information Science, Information Technology, Business Administration or Data Science.

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• Experience: Up to 1 year of related experience.

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• Skills & Abilities: Technical proficiency, problem-solving skills, data management, and attention to detail.

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• Excellent written and verbal communication skills.

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• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel).

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• Ability to work on a team.

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• Travel: Ability to travel to attend in person meetings 10-20%. Must have valid driver's license.

Nice-to-haves

Benefits

• Competitive compensation at $20.00 an hour.

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• Opportunity to gain work experience in a non-profit organization.

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• Mentorship and guidance from experienced professionals.

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