Operations Specialist

Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime. 

We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That’s where you come in…

The Operations Specialist is responsible for providing product support and assisting with product transactions on mortgage closing documents to ensure a smooth experience for all Snapdocs users. A top notch Operations Specialist can work at a fast pace, is self motivated and is passionate about providing positive experiences for our customers.

• Performs tasks in the document processing queue including: Classifications, Annotations, QC, eNotes, RON, and Post-Close QC 
• Raise questions, and resolve common issues that occur during the duration of transactions and escalates when necessary
• Engage in 1:1s with their Supervisor bi-weekly
• Engage in team meetings weekly
• Assists with special projects as needed

Behaviors/Attributes for ADA and employee relations purposes

• Maintains regular and punctual attendance
• Works overtime as assigned
• Works cooperatively with others
• Works in a remote (quiet environment)
• Has a functioning high-speed internet connection
• Complies with all company policies and procedures
• Shows up to meetings on time, ready to listen & participate
• Manages a calendar/schedule and raises concerns to managers if there is a conflict

Minimum Qualifications

• High school diploma required
• Typically requires a minimum of 1-2 years of related customer service experience
• Strong written and verbal communication skills
• Ability to learn new computer system applications

Knowledge/Skills/Competencies

• Detail oriented
• Ability to multitask, stay focused and self-manage in a fast paced environment where change is prevalent
• Empathetic & patient; has the ability to see things from others perspective, especially when problems arise
• Results oriented and self-motivated to consistently meet expectations in productivity and quality
• Positive with a natural drive to help people, customer service experience is a bonus
• Curious and has a learning mindset; eager for feedback
• Thrives in a team environment

This is a remote role, please take note the working hours will be 10:30 am - 7:00 pm MST. 

If you are located in NY, CA, WA or MA, the salary range for this role is $23.70 - $32.07 an hour.  For all other locations, the range is $18.80 - $25.43 an hour.  As a new hire, your starting salary will likely be between the 25th percentile and the midpoint of the range; however, all offers are based on the successful candidate’s experience and qualifications.

Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration. 

Our benefits include (but are not limited to)

• Excellent health, dental, and vision benefits
• 401(k) with up to 4% company match
• 16 weeks paid parental leave (regardless of gender)
• Flexible time off policy
• Flexible spending account for healthcare and dependent care
• Life and disability insurance

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (www.snapdocs.com/california-candidate-privacy)