See all roles

Vendor Relationship Representative I

Work from home Full-time role Hiring

Lessen is one of the fastest growing companies in the real estate services industry.  Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place!  But we aren’t just a tech company.  We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients. Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year. Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.

The Vendor Relationship Representative I supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors.

What You'll Do

  • Develop and maintain positive vendor relations to ensure superior customer satisfaction
  • Receive and handle customer calls and email requests for services
  • Manage the scheduling and completion of all services assigned by customers
  • Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
  • Identify, research and resolve customer issues using the company’s web-based systems and databases
  • Source new vendors to perform required services, as needed
  • Resolve or escalate all disputes or un-satisfied service confirmations
  • Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
  • Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
  • Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in-person
  • Enter information into our database and ensure consistency and accuracy
  • Be able to educate clients on the benefits of the Lessen service offering
  • Resolve most/all client and Affiliate issues without escalation
  • Remain on the queue and address all requests
  • Provide creative solutions to meet client needs and maximize value
  • Contribute to special projects and continuous improvement initiatives, as requested by Operation’s management or the client
  • Provide management with recommendations to changes in procedures, as needed
  • Compensation

  • $19.00 an hour
  • Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location.

    You Should Have

  • Advanced proficiencies in Microsoft Word, Excel, PowerPoint, and Outlook
  • Associate’s Degree or equivalent work experience (0-2)
  • Previous experience in Customer Service role preferred
  • Account Management experience a plus
  • Additional Information

    Why Lessen:

    · Competitive compensation

    · Health, Dental, Vision, Life, Disability options

    · 401K retirement savings plan

    · Paid vacation, federal and floating holidays

    · Maternity/Paternity Pay

    · Career advancement opportunities

    · All the tools you’ll need to be successful

    Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

    apply to this job

    You might like

    Data Consultant - OpenData Commercial

    Work from home Full-time role

    Senior Product Designer - Site Solutions

    Work from home Full-time role

    Senior District Sales Manager

    Work from home Full-time role

    Sr. Solutions Engineer - TOLA

    Work from home Full-time role

    Senior Local Marketing Manager, Ireland, Scotland & North England (12m maternity cover)

    Work from home Full-time role

    Senior Local Marketing Manager, Ireland, Scotland & North England (12m maternity cover)

    Work from home Full-time role

    Sales Team Leader & Performance Coach

    Work from home Full-time role

    Part-Time Sales Team Leader

    Work from home Full-time role

    BI Developer - Looker

    Work from home Full-time role

    Senior Treasury Analyst

    Work from home Full-time role

    Adoption Social Worker - Sacramento, California

    Work from home Full-time role

    Senior Software Engineer, Windows/Desktop Applications - Cary, NC, USA

    Work from home Full-time role

    Experienced Work From Home Customer Service Representative – Entry Level Position at arenaflex

    Work from home Full-time role

    Accounts Payable Specialist , Account Manager, Financial Controller | Progressive Behavior Solutions | Handshake

    Work from home Full-time role

    Customer Service Representative (CSR) WAH - 1:00 pm to 9:00 pm shifts available!

    Work from home Full-time role

    Director, Digital Transformation - Site Management Operations

    Work from home Full-time role

    Customer Experience Product Manager - Netflix Client Care Innovation Team (Remote Full-Time Opportunity)

    Work from home Full-time role

    Join Today: Delta Entry Level Jobs Atlanta $27/Hour

    Work from home Full-time role

    Remote Work From Home Jobs Apple

    Work from home Full-time role

    DEI Coordinator

    Work from home Full-time role