Onboarding Specialist w/ Italian

Work from home Full-time role Hiring

⭐

Who we are

Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!

Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.

⭐ About the role

To continue our growth, we are looking for anOnboarding Specialist with Italian,to join our team!

As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up. Post-set-up, you will have ownership of the customer and follow-up on a regular basis to upsell product features and plan.

⭐ How will you make an impact?

Onboard new customers by assisting them in setting up their Lodgify account, connections and training on the system via phone calls and screen-sharing calls

Understand customer objectives and potential to correctly set up their account and assist them during the customer journey

Provide a consultative approach to customers to ensure a proper utilisation of Lodgify

Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells

Gather customer feedback regarding possible bugs, improvements, and new functionalities, passing it along to the Product team

Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers.

⭐ What makes you a great fit?

1+ year of experience as an account manager or onboarding specialist in a high-growth SaaS environment or a recent graduate with a relevant degree

Tech savvy with an ability to fully understand our software

You have a native or near-nativelevel ofItalian and English

Experience negotiating and handling commercial conversations with customers in a consultative manner

Ability to manage multiple accounts at the same time

Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way

Excellent organisation skills and detail-oriented

Fast learner and capable of keeping up with a fast-growing environment

Experience in the vacation rental software industry is preferred

Additional Information

Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?*

The freedom to

work from home any day that works for you.

Enjoy

25 working days of paid vacation and Jornada Intensiva in August. Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too). Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s prepared dishes to level up your mealtime! Flexible Remuneration options for your transportation needs.

️Elevate your workspace. We provide a

home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.

Free

Spanish classes.

Boost your earning potential with our

referral program that offers paid compensation.

Fuel your day with a daily

office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!

Work in a

dynamic environment with offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +60 nationalities.

*Benefits offered may differ based on the type of contract that is issued

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English

apply to this job

Apply

Onboarding Specialist w/ Italian

⭐ How will you make an impact?

⭐ What makes you a great fit?

Additional Information

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