Account Manager
About PartnerStack At PartnerStack, we’re passionate about software and the partnership space — and we’re not afraid to shake things up! Our mission is to change how the world sells software by creating partnerships that unlock growth. We’re an ecosystem platform with the world’s largest B2B partnerships network, with over 500+ companies using PartnerStack to generate and sustain revenue. Transforming the industry requires the right people. We'd love to meet you if you’re interested in making partnerships and ecosystems a game-changer in the software industry! We’re a high-impact and cross-team collaboration culture, empowering our teams to achieve success together.
Ready to be a part of our team? Apply now
About The Role We are seeking a strategic and customer-focused Account Manager to drive renewals and expansion within our existing customer base. The ideal candidate will have a strong SaaS background, excellent relationship management skills, and a proven ability to identify upsell and cross-sell opportunities. This role is ideal for someone who is equally motivated by building customer relationships and working cross-functionally, with the goal of maximizing revenue potential. As the founding member of this team, this is an exciting opportunity to build, grow and lead.
What you’ll do
- Manage Renewals & Expansion: Own the end-to-end renewal process, proactively engaging customers to ensure high retention rates while identifying and executing growth opportunities through upsells and cross-sells.
- Build Strong Customer Relationships: Craft and implement tailored account plans that maximize customer value and drive revenue expansion.
- Leverage Data & Insights: Analyze customer usage data, feedback, and market trends to inform engagement strategies, optimize contract negotiations, and strengthen customer value.
- Collaborate Across Teams: Partner with Sales, Customer Success, Network Success, Product and Marketing teams to enhance the customer experience, and to drive adoption and growth.
You're a great candidate if...
- 3+ years experience in B2B Account Management, Sales, or Customer Success within a SaaS environment
- Proven track record of managing renewals and driving account expansion
- Ability to analyze customer data and identify growth opportunities
- A strong understanding and command of the consultative sales process
- Self-motivated, proactive, and able to build processes and workflows
- Comfortable with ambiguity and possess a growth mindset
- Experience selling mid-market or enterprise SaaS
Why you’ll love working here
PartnerStack is a fast-growing startup revolutionizing how SaaS companies go to market and scale revenue with partnerships. Beyond challenging the status quo and innovating great products, we aim to build a kickass company.
We set every team member up for success so they can feel energized about their work, be passionate about excellence, and have room to learn every day. That means you can experiment with creative tactics, have the freedom to fail and bounce back stronger — and make a career of a lifetime.
Perks of working at PartnerStack
- A digital-first environment, so you can do your best work anywhere in Canada
- A MacBook shipped to you and a budget for peripherals of your choice
- Flexible working hours (in coordination with your team)
- Flexibility to work abroad for up to 8 weeks at a time
- Regular social events, even while working remotely
- Annual peripheral refresh
- Competitive salary and opportunities for promotion
- High-quality health insurance, active from your first day
- HSA and Wellness Accounts
- Generous vacation and time off plan
- Employee Stock Option Plan for everyone (ESOP)
- RRSP with an employer matching component
Our HQ
Although we’re digital-first, that doesn’t mean you can’t do your best work with us at our downtown office in Toronto — if you want.
Our office space (111 Peter Street, Toronto, ON) is open to all employees. Whether you join us in person or virtually, we’re committed to ensuring every new employee has a great onboarding experience and feels part of a tight-knit team.
Diversity, Equity, and Inclusion
We are committed to equal employment opportunity regardless of race, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, marital status, ablebodiedness or gender identity.
PartnerStack celebrates what makes every member of our team unique and strives to create a safe and inclusive workplace where everyone can be their truest selves. If you require any accommodations to succeed in your role and feel supported in the workplace, please feel free to let us know. We are more than happy to accommodate all.
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