Implementation Specialist

Propelus delivers trusted and accurate healthcare compliance solutions, ensuring workforce requirements are met, fostering safety and supporting communities through seamless connectivity between professionals, employers, regulators, agencies, and associations. We ensure our nation's healthcare workforce is healthy, safe, and compliant to work. Learn why Propelus is trusted by 5+ million professionals:

https://propelus.com/.

Description |  The Implementation Specialist is responsible for onboarding customers and managing customer implementations. It is important that the Implementation Specialist be confident, professional, and possess excellent verbal and written communication skills. A successful Implementation Specialist will be very organized, patient, and possess solid critical thinking and problem-solving skills.

Responsibilities | Duties include but are not limited to:

• Serve as primary contact for customers during the implementation and onboarding phase of the customer lifecycle

• Set up customer accounts in the applicable database, using native tools and/or a third-party customer management software platform

• Develop and execute customized implementation project plans and project analysis, including organizing and conducting regular project status calls internally and externally

• Work cross-departmentally with Development, Product, Sales, and Client Success to remove roadblocks and ensure a successful and timely implementation

• Assist customers with setup, configuration, and workflow decisions based on product knowledge

• Ensure all workflows and processes related to onboarding and implementations are completed on time and within budget

• Ensure a successful product launch and adoption post-go-live

• Partner with Technical Support on Customer post-go-live configuration needs

• Work with customers on Propelus products and services, both onsite (travel may be required) and online

• Complete post-implementation assessments and evaluations

• Assist in greater departmental goals and process improvements beyond Customer engagements

• Participate in pre-sales activities, such as product demonstrations and proposal development, to support the sales team.

Qualifications & Desired Skills |

• Bachelor’s Degree or equivalent relevant experience preferred.

• 1-2 years of implementation experience, or a related professional services role ideally in a software-as-a-service (SaaS) or healthcare setting.

• Exceptional skills in both written and verbal communication.

• Strong customer–service orientation.

• Creative thinking and analytical problem-solving.

• Detail-oriented and organizational skills.

• Technical Proficiency

  • Experience building, testing and deploying applications.

  • Data analysis tools, including Excel and SQL

  • Ticketing systems like Jira and Zendesk preferred

• Potential Travel up to 10%.

• Awarded one of BuiltIn's 2023 Best Place to Work and 7 years running by Outside Magazine!

• Professional development allowance to help you grow in the ways that mean the most to you.

• Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering and for becoming a new parent.

• 401K with company matching, as well as financial planning education and resources.

• Employees choose from HSA, FSA and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.

• Wellness benefits - we’ll help you pay for fitness endeavors and organic produce delivery services.

• Check us out for yourself at our careers page or our Propelus culture Instagram accounts.

We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply.

Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week (all part-time positions will be specified in the job title). Equipment, benefits, and perks are not provided to part-time employees. This job is open to candidates authorized to work in the US and located within US borders.