Dental Lab Customer Service Representative

Job description Paramount Dental Studio is looking for a remote customer service representative with experience as a dental assistant, a problem-solving attitude and professional communication skills. You problem-solve dentists’ most sensitive case issues with empathy and tact to give patients beautiful smiles. Paramount is the fastest growing dental laboratory in the country and is at the forefront of digital dentistry. We are growing and there are opportunities for advancement. Responsibilities ? Speak with dental practices directly via phone, email and chat, to understand their key concerns and explain the issue to team members as needed ? Problem-solve clients’ clinical case issues with your team members and concisely relay the solutions to the clients ? Manage clients’ cases and facilitate communication among multiple stakeholders ? Quickly access reference materials to analyze and determine appropriate responses to phone and email inquiries ? Document and update customer records based on interactions ? Perform some work in the billing and administrative departments of the company to develop a holistic view of the business ? Learn in-depth how to operate the technology that is changing dentistry and apply this knowledge to provide solutions to clients’ problems Requirements ? Minimum two years experience as a Dental Assistant (preferably Lead Assistant or EDDA) ? Demonstrate a strong customer service attitude rooted in empathy ? Extremely detail-oriented and organized, able to meet multiple deadlines and work on multiple customer service cases at the same time ? Ability to understand clients’ key concerns, ask follow up questions and record and relay detailed information internally to team members and externally to clients ? Ability to coordinate with multiple stakeholders and perform in a fast-moving work environment ? Technical knowledge is expected to be learned for the position ? A secure home office environment that is free from background noise and distractions is necessary Interview Process To complete this application, please use this link to start a one-way video interview on Hireflix. You will be asked to record yourself answering three questions. If you have any issues, please reach out to Hireflix support. https://app.hireflix.com/public-application/65e0f791663b1d14688e9d89 ? Internet connectivity requirement for remote positions: Paramount requires that you have high speed broadband cable or fiber internet connection with minimum upload/download speeds of 5Mbps/35Mbps. Your internet must come from a wired connection (not a wireless hotspot). Paramount reserves the right to request proof of your internet provider, speed, service package, and wired connection. Salary and Benefits ? Work from home ? 8 paid holidays ? 10 vacation days with opportunity to increase each year ? Dental, health, vision, disability and life insurance ? Work hours: 7am-4pm Pacific Monday - Friday; 1 hour break per day. Break and work hours are slightly flexible. Please do not call or email regarding this position. All one-way interviews will be reviewed and you will receive a response within a week if your application moves to the next round. Job Type: Full-time Pay: $22.00 - $26.44 per hour Expected hours: 40 per week Benefits: • 401(k) • Bereavement leave • Dental insurance • Disability insurance • Health insurance • Life insurance • Opportunities for advancement • Paid sick time • Paid time off • Vision insurance • Work from home Schedule: • Monday to Friday Work Location: Remote Apply Job!