Commerce Ops Manager, Sports

About the position The Commerce Operations Manager, Sports, plays a crucial role in the Disney Direct-to-Consumer team, focusing on the management and launch of commerce-related product features and sales for ESPN+ and other streaming services. This position involves collaboration with cross-functional teams to execute sales initiatives, manage pricing changes, and develop customer messaging, ensuring alignment with business strategies. The role also requires technical configuration and troubleshooting of sign-up processes, alongside maintaining comprehensive documentation to support operational efficiency. Responsibilities • Collaborate with cross-functional teams to ensure successful launches of commerce-related product features and sales, primarily for sports and ESPN+. , • Plan and execute sales product launches, price changes, and customer messaging for ESPN+, Disney Bundles, and other related services. , • Work closely with technical stakeholders in Product and Engineering, as well as internal teams in Marketing, Commerce, Customer Service, Legal, Finance, and Enterprise Consumer Payments. , • Partner with ESPN Business and Commercial teams to align commerce plans with business strategies and provide feedback on capabilities and execution timelines. , • Oversee the technical configuration of ESPN+ and other products, including sign-ups, plan switches, cancellations, and troubleshooting. , • Configure complex offer use cases, including distinct phases for components and date-based transitions for pricing. , • Establish user cohorts to determine in-product eligibility based on subscription attributes and billing credits. , • Collaborate with the Technical Account Management team and IAP partners to configure offers for partner sales. , • Provide input on the development of commerce product tools to enhance TWDC's commerce infrastructure. , • Assist in maintaining all relevant documentation shared as the source of truth across the business and relevant stakeholders. Requirements • 5+ years of experience in business operations, account management, project management, or a similar field. , • Highly organized self-starter with strong communication skills and attention to detail. , • Proven project management skills with a track record of launching commercial projects at scale. , • Proficient in Google Office Suite, especially Google Slides, with expertise in crafting professional data visualizations. , • Experienced with project management tools like Atlassian JIRA, Confluence, and Airtable. , • Strong oral and written communication skills, along with effective problem-solving abilities. , • Exceptional interpersonal skills, capable of building strong relationships across disciplines. , • Able to navigate a matrixed organization and collaborate with a global network of partners. , • Comfortable in a fast-paced environment, supporting new products and businesses. Nice-to-haves • Digital subscription business and/or sports & entertainment industry experience. , • Commerce or payment-related experience. Benefits • Medical insurance coverage , • Financial benefits including bonuses and long-term incentive units , • Flexible working hours for critical launch events Apply Job!