Consumer Lending Processing Manager

About the position As a Consumer Lending Processing Manager, you will lead a dynamic and versatile team. Your primary responsibilities will include ensuring operational, organizational, and processing goals are achieved in a Centralized Lending environment while providing support to your team. You will be forward-thinking with a passion for delivering top-notch member satisfaction. Responsibilities • Effectively lead and supervise the Loan Processing team, including hiring, training, reviewing, scheduling, and other administrative duties. , • Motivate and engage the team to meet/exceed goals by setting clear expectations, communication, monitoring, coaching, and support. , • Facilitate meetings with management and staff to discuss goals, production, processes, and recommend improvements. , • Participate in ongoing research and development to achieve process efficiencies leading to an improved member experience. , • Remain agile and assist with meeting production and service levels. , • Ensure adherence to policy, compliance regulations, and development of processes, programs, and procedures. , • Handle escalated calls from members and others regarding loan processing issues; receive complaints and resolve service-related issues. Requirements • 5+ years' related experience required. , • Associates Degree or equivalent from a two-year college or technical school. , • Equivalent combination of education and experience may substitute for stated qualifications. Nice-to-haves • Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. , • Moderate keyboard skills at 40 wpm. , • Excellent customer service skills. Benefits • Bonus/incentives for all regular employees , • 401(k) with 8% company contribution , • Medical, dental, and vision insurance for employees and dependents paid at 80% , • PTO and paid sabbaticals , • Tuition reimbursement Apply Job!