Front End Customer Support Specialist

Role Description We are seeking a Front End Customer Support Specialist to join our team at Sam's Club in Gurnee, IL. As a critical member of our front-end staff, you will be responsible for delivering exceptional customer service, processing transactions accurately, and maintaining a clean and organized store environment. About the Job The ideal candidate will have excellent communication skills, a strong focus on customer satisfaction, and the ability to work well under pressure. You will work closely with our members to resolve issues, answer questions, and provide guidance on self-service technology. Your goal will be to create a positive shopping experience for our members and ensure they leave the club satisfied. Responsibilities • Process transactions accurately and efficiently using our point-of-sale system • Provide exceptional customer service, addressing member inquiries and resolving issues promptly • Maintain a clean and organized store environment, including restocking shelves and sweeping floors • Work effectively as part of a team to achieve sales goals and promote member satisfaction

Requirements

To succeed in this role, you must possess: • A high school diploma or equivalent • Previous retail or customer service experience • Strong communication and problem-solving skills • The ability to work flexible hours, including evenings, weekends, and holidays

Compensation and Benefits

As a Front End Customer Support Specialist at Sam's Club, you can expect: • A competitive hourly wage: $17.00 - $24.00 • A performance-based bonus award system • A comprehensive benefits package, including medical, vision, and dental coverage • 401(k) retirement savings plan with company match • Tuition reimbursement program through Live Better U About Sam's Club Sam's Club is a membership-based warehouse club that offers a wide range of products and services to its members. We are committed to creating a positive shopping experience for our members and strive to make saving simple for families and small business owners. Apply Job!