Experienced Travel Agent- Remote Late Night/Overnight/Weekends/ Holidays Mandatory
Nights, Overnight, Weekends, and Holidays Mandatory JOB TITLE: Internal Travel Call Center Agent - Virtual Work From Home DEPARTMENT: Customer Service WORKER CATEGORY: Full-Time/Part-time FLSA STATUS: Non-Exempt POSITION SUMMARY: MUST HAVE PRIOR TRAVEL AGENT EXPERIENCE Internal Travel Agents work to book travel for our employees to book time sensitive travel. Will be trained to work back-up to the call center. Agents are responsible for incoming calls to the reservation center, processing reservations and changes in itinerary, and making alternative transportation arrangements in coordination with flight operations. This is a virtual position. Must be available on weekends and holidays JOBS THIS POSITION DIRECTLY SUPERVISES: This position does not supervise others. KEY RESPONSIBILITIES Answer calls and make reservations Work to stay within travel budgets Manage and resolve travel issues Provide employees and customers with flight, route, and pricing information Identify and escalate priority issues Respond to emails Monitor flights, reservations POSITION REQUIREMENTS Knowledge, Skills & Abilities: Strong interpersonal skills ability to communicate in a very concise and effective manner with customers and supervisors Good listener and able to project a calm, steady demeanor in all interactions Stress tolerance and resilience Detail-oriented and self-motivated; able to work and meet deadlines under minimal supervision Ability to multi-task in an extremely high-paced environment Ability to work late evenings, weekends, and other hours as required by the Call Center schedule Ability to prioritize and execute with a sense of urgency and preciseness Ability to work effectively in a team environment and individually Ability to learn, understand and communicate the terms of the companys Contract of Carriage Ability to become proficient in various software and reservation systems used Exceptional knowledge of geography QUALIFICATIONS Education: High School Diploma or GED Travel Certifications are a plus Miscellaneous Requirements: Valid drivers license and reliable, hard-wired internet service Advanced computer skills, pleasant phone skills, accurate data entry, and typing skills Proficient with Microsoft Office Suite, specifically Outlook, Word, and Excel Knowledge of customer service principles and practices Ability to read, write and speak English effectively Ability to work within a 24/7 operation, including holidays Ability to pass a 10-year background check and pre-employment drug screen At least 18 years of age Authorized to work in the U.S. per the Immigration Act of 1986 A quiet location, free from interruptions, in which to work; hard-wired internet with speeds capable of running company software and hardware Foreign language is a plus Work Experience: Two Years of Travel Agent experience Prefer prior airline reservations system experience Call center experience is a plus Mental Requirements Level 2 - Ability to execute sound decision-making in a fast-paced environment. Level 1 Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. Level 2 Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. Level 3 Requires a high level of concentration and a high level of attention intermittently. Generally, the approach to tasks may be consistent. Still, the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical requirements: Must have sufficient vision and ability to perform the essential functions of the position safely Must be able to communicate through verbal, written, and electronic means Must have physical dexterity sufficient to perform repetitive tasks and motions Must be able to work extended hours on the phone and computer Activity Approximate % of Time Sitting or standing at a desk 95% Walking/Standing 5% Degree of Hand-Eye Coordination Required: Computer Varies Phone Varies Photocopier, fax machine, scanner Varies Approximate percentage of time incumbent spends in on-the-job travel, including commuting to regular work locations: less than 5% Job Types: Full-time, Part-time Pay: $16.00 per hour Schedule: 8 hour shift Evening shift Holidays Night shift Overnight shift Weekends only Application Question(s): This position is weekends, holidays, and two other days during the week. Are you able to work each weekend? Experience: Travel planning: 1 year (Required) Work Location: Remote Apply Job!