FT CUSTOMER ENGAGEMENT SPECIALIST - WORK FROM HOME

Employer Industry: Customer Service and Support Why Consider This Job Opportunity... • Competitive pay • Comprehensive benefits package including health, dental, and vision insurance • 401k retirement plan • Paid time off (PTO) • Opportunity to work fully remote from anywhere in the U.S. • Fast hiring process What To Expect (Job Responsibilities) • Answer and manage incoming calls, emails, and chats to assist customers • Assess customers' needs and provide accurate solutions for a positive experience • Learn and adhere to all customer service procedures and policies • Strive to exceed personal and team targets, goals, and quotas • Record, organize, and file customer interactions and profile/account changes What Is Required (Qualifications) • Must be available and punctual for scheduled work shifts • Exceptional phone and listening skills • Strong written and verbal communication skills • Ability to learn and follow customer service procedures • Experience in a customer service role preferred How To Stand Out (Preferred Qualifications) • Previous experience in a customer service or engagement role • Familiarity with customer service software and tools • Ability to work in a fast-paced environment • Strong problem-solving skills • Experience with returns, refunds, and shipment tracking #CustomerService #RemoteWork #CompetitivePay #CareerOpportunity #Benefits "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!