Customer Support Specialist - Virtual/Remote

Enumerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of customers? Do you get excited about supporting a simple, expert, and powerful software solution... Our team handles email and phone-based tickets, all tracked in the support desk system. We are a unique blend of technology and accounting, and we have the support structure to teach the right customer service professional from the ground up. You will learn about property management, HOAs, a top performing accounting software, and much more! This is a full-time hourly role, joining a supportive and collaborative teams in our Clearwater, Florida or Knoxville, TN offices, while also being hybrid eligible. Salary range is 40-50k, depending on experience. Who will love this job • Someone who is a customer service trail blazer • Someone who loves learning and explaining complex systems • Someone who loves a variety of situations and making people’s lives easier You should have • Required: 2 years experience in a contact center environment • Preferred: proficiency in Microsoft Office and ZenDesk • Preferred: experience with accounting and/or property management terminology • Excellent interpersonal and communication skills, both written and verbal, while also being proficient in de-escalation techniques • Proven multitasker able to work in an omnichannel environment • Independent problem solver, a mindset for troubleshooting • Able to work in the US without sponsorship Culture Why Enumerate Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ’s Readers Choice Awards for our solutions and support. Our approach to work is proactive, collaborative, and committed and our team of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers. Learn about our Core Values here. We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings Apply Job!