Inbound Customer Service Representative (WFH)

Employer Industry: Healthcare Equipment and Services Why Consider This Job Opportunity... • Pay starting at $15.50 plus a monthly bonus program opportunity with potential unlimited earnings • Opportunity for career advancement and growth within the organization • Work from home after successful completion of in-office training and meeting expectations with management approval • Generous benefits package including medical, dental, vision, and 401k • Employee recognition and discount programs • Supportive and collaborative work environment What To Expect (Job Responsibilities) • Serve as a patient advocate to resolve questions or concerns • Collect and input patient data into the e-Intake system • Verify products and services, ensuring compliance with regulations • Manage high-volume inbound phone calls for initial intake and assist with CPAP resupply • Provide basic technical assistance and education on CPAP equipment to patients What Is Required (Qualifications) • High school diploma or GED equivalent • One to three years of related prior work experience in a team-oriented environment • Strong customer service background • Basic computer and internet skills • Valid driver's license in the state of residence with a clean driving record (when applicable for the position) How To Stand Out (Preferred Qualifications) • Experience in the medical field and administrative record management • Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) • Familiarity with billing reimbursement and insurance policies • Medical terminology knowledge • Ability to interpret a variety of instructions across different communication mediums #HealthcareEquipment #CustomerService #CareerOpportunity #RemoteWork #HealthcareJobs At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!