Client Support Officer

• *Job Title:** Client Support Officer • *Company:** Verizon • *Location:** San Antonio, Texas, US... • *Job Type:** Part-Time • *Seniority:** Entry Level • *Years of Experience Required:** 1 ### Job Description: Verizon is seeking a motivated and resourceful Client Support Officer to join our dynamic team in San Antonio, Texas. This entry-level, part-time position is perfect for individuals who are dedicated to providing exceptional customer service and support. As a Client Support Officer, you will play a crucial role in enhancing the customer experience by addressing inquiries, resolving issues, and ensuring that our clients feel valued and understood. ### Key Responsibilities: -

Client Interaction:

Serve as the primary point of contact for clients, addressing their questions and concerns via phone, email, and in-person communication. -

Issue Resolution:

Investigate and troubleshoot client issues efficiently and effectively, collaborating with relevant departments as needed to ensure timely resolutions. -

Product Knowledge:

Maintain up-to-date knowledge of Verizon products and services to provide accurate information and recommendations to clients. -

Documentation:

Accurately document client interactions, feedback, and any technical issues in the customer support database for future reference and reporting. -

Research and Innovation:

Employ research skills to identify and provide insightful suggestions for improving client service processes and enhancing customer satisfaction. -

Follow-up:

Proactively follow up with clients to ensure their issues have been resolved to their satisfaction and that they are pleased with the service received. -

Performance Metrics:

Work to meet or exceed established performance metrics such as response times, resolution rates, and customer satisfaction scores. -

Team Collaboration:

Collaborate with team members to share best practices, knowledge, and support each other in achieving client satisfaction goals. -

Continual Improvement:

Participate in training sessions and workshops to improve personal skills and contribute to the ongoing enhancement of client support procedures. ### Requirements: -

Education:

High school diploma or equivalent required; some college coursework or degree in a related field preferred. -

Experience:

Minimum of 1 year of customer service or client support experience, preferably in a telecommunications or technology setting. -

Personality Traits:

Must be resourceful and dedicated, with a proactive approach to problem-solving and a commitment to excellence in client service. -

Soft Skills:

Strong research skills, innovative thinking, and the ability to adapt to new challenges quickly. Excellent verbal and written communication skills are essential. -

Technical Proficiency:

Basic knowledge of computer systems, including experience with customer support software, ticketing systems, and Microsoft Office Suite. ### Benefits: - Company equipment provided for work purposes. - Access to a gym membership to promote health and wellness. - Free food options available to employees as a perk of working at Verizon. ### Working Environment: At Verizon, we believe in recognizing and rewarding outstanding performance based on merit. You will be part of a supportive team environment that fosters growth and encourages innovation. ### Application Deadline: Please apply by

October 21, 2024

. We look forward to reviewing your application and potentially welcoming you to the Verizon team. ### Equal Opportunity Statement: Verizon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals and will consider all applicants for employment without regard to race, color, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Client Support Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs Apply Job!