Servicing Support Specialist (REMOTE - Eastern Time Zone)

Job Description

What you'll do... • Completes a daily review of assigned tasks and ensures completion within the designated turnaround times and compliant with company's policy and procedures. • Reviews all requests related to missing payments and/or misapplied payments prior to submitting to the cashiering team for appropriate reversal and reallocation of funds in question. • Reviews all payment refund related requests prior to submitting to the cashiering team for reversal and disbursement of funds. • Reviews all late fee waiver requests prior to submitting to the cashiering team for removal of the assessed fees. • Processes ACH (Auto Pay) enrollment, activation, changes, and cancelation requests. • Collaborates daily with multiple internal departments to resolve servicing issues pertaining to any type of financial transactions on a loan. • Performs other duties or special projects as assigned. What You'll Need • Knowledge of Microsoft Office Suite required. • Must be a team player with strong attention to detail and able to work independently. • Knowledge of relevant industry-specific software packages preferred. • Analytical, detail oriented. • Ability to interact with senior management. • Ability to make decisions that have significant impact on the department's credibility, operations, and services. • Ability to organize and prioritize own work schedule on short-term basis. • Strong math skills. Balance and check results for accuracy. • Ability to compose letters. • Ability to express or change ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly. • Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints. • High school diploma or GED required. College education preferred but not required. • Minimum of two (2) years related mortgage banking, and/or financial experience preferred. EEO/AAP Employer https://oag.ca.gov/privacy/ccpa Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #carrington Apply Job!