German speaking Customer Service Representative for E-Commerce Retailer (Remote)

Company: LB Handels GmbH & Co. KG Location: Remote (Indonesia) Industry: Mobile Phone Accessories Employment Type: Full-time About Us: LB Handels GmbH & Co. KG is a leading retailer of mobile phone accessories, primarily serving the German end-customer market through platforms such as Amazon, eBay, Kaufland, Otto, and others. We are currently seeking a highly motivated Customer Service Representative to join our team remotely from Indonesia. Job Responsibilities: • Handle customer inquiries on various marketplaces using our ticket system. • Answer customer phone calls in a professional and friendly manner. • Process customer complaints, returns, and disputes efficiently and effectively. • Manage returns and ensure timely resolution of issues. • Work efficiently and solution-oriented to maintain high customer satisfaction. • Demonstrate intercultural understanding to effectively address and resolve problems for our predominantly German customers. Requirements: • Proficiency in... German at a C1 level (according to the Common European Framework of Reference for Languages). • Previous experience in customer service is highly desirable. • Strong problem-solving skills and the ability to work independently. • Excellent communication skills and the ability to manage multiple tasks simultaneously. • High degree of intercultural sensitivity and understanding. • Reliable internet connection and a quiet workspace for handling phone calls and other tasks. What We Offer: • Competitive salary and benefits package. • Opportunity to work remotely. • A dynamic and supportive team environment. • Ongoing training and professional development. If you meet the above requirements and are excited about working in a fast-paced and international environment, we would love to hear from you! LB Handels GmbH & Co. KG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Type: Full-time Application Question(s): • Have you worked in Customer service or Hospitality before? Experience: • professional work: 3 years (Preferred) Language: • Mandarin (Preferred) • German (Required) • English (Required Apply Job!