RCO Customer Service Representative

Job Description: Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a RO Customer Service Representative, you will be... joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: • Answering incoming patient phone calls and billing inquiries regarding billed services from our East Coast and West Coast facilities in an efficient, friendly, courteous, tactful, calm and helpful manner. • Responding to patient general inquiries, information updates and billing questions while resolving problems and concerns with accuracy and professionalism. • Update patient demographics and insurance information as needed. • Upon obtaining information to facilitate claim payment, enter necessary insurance data and re-file claims with insurance companies. • Review patient accounts to determine why there is an outstanding balance and effectively explain the details. • Process payments over the phone from patients • Negotiate payment arrangements with patients. • Explain insurance company's explanation of benefits (EOB). You Are: • Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations • Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask • Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service To Ensure Success In This Role, You Must Have: • High School Diploma or GED • Experience working in a high-volume call center. • Proficient computer skills including ability to type 30+ WPM • Knowledge of medical insurance processes, terminology and explanation of benefits (EOB). Pay Range: USD $20.00 - USD $21.00 /per hour Shift: Mornings Shift Variations: Monday-Friday, 9:00am - 5:30pm CST / 8:00am - 4:30pm EST Apply Job!