Intake Specialist - Remote

Employer Industry: Workplace Behavioral Health Why consider this job opportunity... - Immediate Medical, dental, and vision insurance - Paid time off - 401(k) retirement program with company match - Flexible Spending Accounts (FSA) - Company-paid Life and Disability insurance programs - Opportunity to make a difference in the lives of clients and their communities What to Expect (Job Responsibilities): - Answer initial calls from clients seeking EAP services and assess their needs - Complete EAP Intake Forms in the EAP Expert database system - Screen for safety issues, domestic violence, and other high-risk considerations, connecting clients to on-call counselors when necessary - Connect clients to affiliate providers or EAP clinical staff for services - Provide general information and referrals related to legal, financial, and work-life challenges What is Required (Qualifications): - Excellent IT applications and database skills - Outstanding interpersonal, communication, organizational, and problem-solving skills - Professional call center or scheduling experience is a plus - Must have a reliable internet connection with a minimum download speed of 50 Mbps and 10 Mbps upload speed - Strong commitment to customer service How to Stand Out (Preferred Qualifications): - Experience with Microsoft Outlook and Office programs #WorkplaceBehavioralHealth #CustomerService #MentalHealthSupport #RemoteWork #CareerOpportunity At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!