B H Systems Data Entry Jobs (Part Time, Work From Home) - Remote

Overview

The Primary Purpose Of This Role Is To Provide Critical Support And Focuse On Delivering Exceptional Customer Experience To The Company’s Valuable And Strategic Accounts. This Key Role Will Serve As A Liaison To The Key Account Group To Ensure An Exceptional Customer Service Experience, Efficient Order Management, And Proactive Sales Support For The Off-Premise Key Account Universe With... A Heavy Focus On The Bottle King Stores. The Objective Is To Enhance Relationships, Minimize Errors, Drive Revenue Growth, And Maintain Consistency And Reliability In Service Delivery.

Responsibilities

Provide Proactive And Responsive Support To Address Customers Needs, Concerns, And Issues. Servicing As A Subject Matter Expert, Offering Guidance And Insight On Processing Of Orders And Customer Service Related Processes On RIP, QD, EOM Billing For Insight To Drive Customer Success. Manage The End-To-End Order Process For Bottle King, Ensuring Accuracy And Timeliness In Order Entry, Verification, And Tracking. Bill Regular And Reserve Orders, Coop Orders, B&H Orders/Release, Rebills And Credits, Review RIPS For Accuracy And Assist KAM Management With Orders As Necessary. Collaborate With Internal Departments To Ensure Timely Execution Of Issue Resolution For Fulfilled Orders And Resolve Discrepancies. Serve As The Primary Point Of Contact For Bottle King, Addressing Inquiries And Resolving Issues Promptly And Professionally. Demonstrate Empathy And A Customer-Centric Approach In All Interactions Via Email, Phone, And Other Communication Channels. Resolve Customer Complaints And Issues With An Experience Approach & Collaboration For Future Enhancements With The CX Team To Ensure We Capture Data For Trend Analysis And Process Enhancements. Maintaining Accurate Records And Reports – Kpis Analysis For Business Intelligent Opportunities To Develop A Seamless Customer Experience And Process Development. Contributing To Account Planning And Strategy Development Conducting Regular Checks To Identify Opportunities And Mitigate Risks. Building And Maintaining Strong Relationships With Key-Account Decision-Makers And Stakeholders. Assist With Order Placement, Product Inquiries, And Identifying Upselling/Cross-Selling Opportunities To Support Revenue Growth. Collaborate With The Sales Team To Identify Potential Leads And Opportunities Within The Bottle King Account. Develop A Deep Understanding Of Products And Services To Effectively Address Customer Inquiries And Support Sales Efforts. Stay Updated On Industry Trends And Competitor Offerings To Provide Relevant Insights And Recommendations.

Qualifications

Associate Degree Or Equivalent Experience 2-4 Years Of Previous Experience Prior Experience In Customer Service, Sales Support, Or Related Roles, Preferably Within The Beverage Industry Or Retail Sector Proficiency In MS Office Suite (Word, Excel, Outlook) Proficiency In CRM Software, With The Ability To Quickly Learn And Adapt To New Systems And Technologies Excellent Communication Skills, Both Written And Verbal, With A Customer-Focused Mindset And The Ability To Interact Professionally With Diverse Stakeholders. Strong Organizational Skills And Attention To Detail, With The Ability To Multitask, Prioritize Workload, And Meet Tight Deadlines In A Fast-Paced Environment. Strategic Thinker, Problem Solving, And Analytical Skills. Pro-Active Attitude, Self-Motivated, And A Team Player With A Passion For Delivering Exceptional Service And Driving Results Apply Job!