Customer Service Representative - Remote

Industry: iLottery Why Consider This Job Opportunity... • Competitive pay and comprehensive benefits package • Opportunities for career advancement in the iLottery industry • Exciting and innovative work environment • Chance to work with cutting-edge technology • Supportive and empowering team culture What To Expect (Job Responsibilities) • Interact with players to provide information and process inquiries about accounts, products, and services • Troubleshoot technical issues related to computer/tablet/cell phone applications • Respond to and process inbound calls, real-time chat communications, and emails • Communicate special marketing offers to VIP customers • Provide timely feedback on service failures or customer concerns What Is Required (Qualifications) • High School diploma or equivalent, some college preferred • 2 or more years of inbound/support call center experience • 1 or more years of remote work experience with set KPIs • Reliable internet and ability to pass internet speed test • Ability to travel to lottery headquarters once each quarter • Advanced knowledge of computers and Windows Office Programs • Experienced with troubleshooting internet connectivity, app, and browser issues • Excellent communication skills and ability to maintain a friendly and professional demeanor • Attention to detail and ability to work independently • Strong typing and data entry skills How To Stand Out (Preferred Qualifications) • Previous technical support experience #iLottery #CustomerService #TechnicalSupport #RemoteWork #CareerOpportunity At Talentify, we prioritize respecting candidate privacy and championing equal-opportunity employment. Central to our mission is partnering only with companies that echo this commitment. We strive to foster a fair, transparent, and secure hiring environment for all. Should you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify isn't the EOR for this position. Instead, our role in this specific opportunity is to link outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!