Customer Service Representative I - NCC - 999692 Work from home within the Tri-County area, upon completion of onsite training
Employer Industry: Higher Education Why Consider This Job Opportunity... Competitive hourly pay rate Full benefits package including tuition waiver, retirement plan, medical, and dental plans Opportunity for career growth and advancement within the organization Work from home within the Tri-County area after completing onsite training Supportive and inclusive work environment Chance to provide exceptional student and patient experiences What To Expect (Job Responsibilities) Support student and patient processes through various communication channels Assist with admissions, enrollment, registration, and financial aid processes Utilize ERP and CRM systems to review student records and assist with enrollment Schedule patient appointments and navigate Electronic Medical Records (EMR) Ensure compliance with university policies and HIPAA regulations What Is Required (Qualifications) High School Diploma or Equivalent One year of customer service experience Proficient in English and Spanish (Preferred) Knowledge of medical terminology and HIPAA regulations Experience using Banner, Recruit, and/or Avaya systems How To Stand Out (Preferred Qualifications) Associate or Bachelor's degree Experience in higher education, student services, or healthcare Knowledge of academic programs, policies, and regulations Bilingual proficiency in English and Spanish Experience with NextGen and/or Avaya systems #HigherEducation #CustomerService #CareerGrowth #RemoteWork #HIPAACompliance At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!