Field Service Technician

With over 90 years of experience, Spiral Binding is a global distributor of quality binding, laminating, finishing equipment and supplies and photographic accessories. We are invested in the success of our customers, employees and suppliers. We are dedicated to superior customer care, a diverse assortment of products and services, and a culture that is engaged, empowered and energized that will... result in sustained, strong, profitable performance. We are hiring a capable Field Service Technician based in either the Dallas/Fort Worth area or in Houston. This technician will travel to customers in a local area; some national travel may be required. Working closely with our Service, Parts/Install and Customer Service departments, this individual will install and maintain equipment, complete repairs, and train operators and staff as necessary. Key Responsibilities would include: • Ensuring customer satisfaction (our #1 priority) • Utilizing basic electrical and mechanical diagrams to evaluate the integrity of the equipment, including disassembly, inspection of electrical and mechanical components and checking safety devices for proper function • Conduct full function testing as a means of quality control • Install and maintain equipment including regularly scheduled service and replacement parts • Maintain an installation and repair schedule for maximum efficiency Our ideal candidate will have the following: • Excellent mechanical and electrical skills with 2+ years of field and bench work • A background in HVAC/automotive/engine repair is helpful • Prior experience with print finishing machines or copiers/printers is HIGHLY desirable • Proven follow-through on projects and procedures with an emphasis on seeing jobs through until completion • Strong verbal communication and customer service skills • A valid drivers’ license and a clean driving record are required Benefits of working at Spiral Binding include: · Comprehensive benefits package including Medical, Dental, Vision, FSA, Disability/Life and a 401k Plan · Generous paid time off program including vacation, sick days, personal days and holidays · Great team culture Please visit our website at www.spiralbinding.com/about-us for more information about us Apply Job!