Overnight Trading Support Analyst
Employer Industry: FinTech Why consider this job opportunity... - Salary up to $155,000 - Shift premium of 10% paid out quarterly - Opportunities for career advancement and impact on product development - Unlimited vacation and comprehensive employee benefits including $0 cost insurance plans - Supportive and innovative work environment with a focus on learning and collaboration - Recognition as a "Best Workplace for Innovators" and other accolades What to Expect (Job Responsibilities): - Provide overnight support to customers to ensure quick resolution of trading and reconciliation issues - Interact with customers via Zendesk to troubleshoot technical challenges within the Ridgeline environment - Collaborate with engineering and product management teams to address customer bugs and enhancement needs - Become a subject-matter expert on the Ridgeline application, focusing on front office applications and market data - Mentor and coach team members as the organization scales What is Required (Qualifications): - Bachelor's degree in Business, Computer Science, Information Technology, or related field - 8+ years of experience implementing or troubleshooting technical customer issues within the FinTech industry - Hands-on experience with FinTech industry file formats and workflow processes - Experience handling customer escalations with professionalism and patience - Excellent verbal and written communication skills How to Stand Out (Preferred Qualifications): - Experience with Zendesk - Proficiency in Google Apps or the MS Office suite - Familiarity with Slack, JIRA/Confluence - Basic understanding of AWS, APIs, and serverless technology #FinTech #CustomerSupport #CareerGrowth #InnovativeWorkplace #UnlimitedVacation At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!