Customer Care Specialist, Commercial Insurance- 100% Remote

Employer Industry: Insurance Technology Why Consider This Job Opportunity... • Competitive compensation package • Opportunity for professional growth and learning due to ongoing business expansion • Recognized as a 2023 Indy Star Top Workplaces winner • Excellent work-life balance and a supportive company culture • Comprehensive benefits including 401k with match, pet insurance, and maternity/paternity leave • Fully remote work opportunity What To Expect (Job Responsibilities) • Build and maintain sustainable relationships of trust through open communication with customers and teammates • Provide timely solutions and alternatives to customer inquiries; follow up to ensure resolution • Upload Certificates of Insurance (COIs) into the software program • Respond to support emails and maintain inbound and outbound phone communications • Assist in training customers to ensure proper software utilization and satisfaction What Is Required (Qualifications) • Minimum of 1 year of experience in a customer support role • Required experience in the commercial insurance industry; personal, health, and life insurance experience is not applicable • Entry-level experience working with Certificates of Insurance • Proficient in Microsoft Word and Excel • Excellent verbal and written communication skills How To Stand Out (Preferred Qualifications) • Bachelor's Degree preferred but not required • Experience working remotely • Demonstrated ability to meet daily set goals and metrics • Strong passion for customer service and problem resolution skills • Team-oriented mindset with a focus on providing best-in-class service #InsuranceTechnology #CustomerCare #RemoteWork #CareerGrowth #EmployeeBenefits At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!