Customer Support Representative
Description: Manage large amounts of incoming calls, emails, and live chat Handle customer concerns and provides appropriate solutions Identify and assess customer needs to achieve a high level of satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Work on other service-related projects as they arise Support our West Coast clients Requirements: 2+ years experience in a customer service role Excellent ability to clearly communicate through phone, email, and live chat High attention to detail with research and investigative skills Ability to multitask Able and willing to work the appropriate hours to support our West Coast clients Experience with Mac Operating systems, internet services, browser functions, and basic software applications SaaS experience a plus U.S. Citizen or Permanent Resident status required Visa Sponsorship not available Benefits: Competitive benefits & PTO 401(k... with employer match Paid parental leave Wholesale discount to name brands Catered lunches & breakfasts Company happy hours and outings Casual office atmosphere & one block from Deep Ellum Fully stocked kitchen Commuter benefits Apply Job!