Customer Service Agent

Employer Industry: Dental Insurance Why Consider this Job Opportunity... - Competitive salary up to $55,000 annually - Opportunity for career advancement and growth within the organization - Extended training provided for new hires - Supportive and collaborative work environment - Ability to work remotely or hybrid in Minnesota - Chance to advocate for and assist customers with their needs What to Expect (Job Responsibilities): - Manage incoming calls and customer service inquiries using telephonic and computer software systems - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid, and complete information by using the right methods and tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution What is Required (Qualifications): - High School Diploma - Exceptional verbal and written communication skills - Experience interacting with customers - Excellent problem-solving skills - Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours How to Stand Out (Preferred Qualifications): - Bachelor's degree; or equivalent combination of education and experience - Call center experience - Strong understanding of company products, policies, and services #CustomerService #CareerOpportunity #RemoteWork #TrainingProvided #DentalInsurance At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!