Remote Customer Care Professional

100% remote The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization... Acting as the customer’s primary point of contact, you will: • Receive in-bound calls from customers who want to open a claim • Listen, solve problems, answer questions and work with them to find a resolution • Use your expertise to proactively make recommendations that will help customers avoid future issues What you will enjoy: • The variety of work - every day and every customer’s situation is unique • Being part of a high performing, collaborative and supportive team • Competitive compensation and paid time off • Medical benefits begin on your first day • Career advancement opportunities The ideal candidate will have: • Relentless drive to provide exceptional customer service • Excellent communication and listening skills • Strong attention to detail and problem-solving skills • Ability to adapt to change and work well in a fast-paced environment • Ability to multi-task using technology while handling calls • Minimum high school diploma or GED We are hiring for: • Monday-Friday 12p-9pm EST • Saturday and Sunday 10am-6:30pm • This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8 hour shifts but shifts can change to meet business needs so it is important that you have open overall availability • We do pay shift differentials for night and weekend schedules worked When you start, we train you: • It’s a combination of virtual “class room” & “on the job” training that is typically 6 weeks long but duration can vary • Class room training hours are typically Monday through Friday from 8am – 5pm EST with a lunch break #LI-Remote Apply Job!