LiveChat Customer Support Representative-Remote

Overview: The LiveChat Customer Support Representative plays a critical role in providing exceptional customer service through live chat interactions. This remote position requires a dedicated and empathetic individual to assist customers with their inquiries, technical issues, and product support... Key Responsibilities: Engage with customers via live chat to provide timely and accurate assistance Identify customer needs and offer appropriate solutions or alternatives Resolve customer inquiries regarding product information, account management, and billing Escalate complex issues to the appropriate internal teams and follow up to ensure resolutions Maintain a high level of professionalism and empathy in all customer interactions Collaborate with cross-functional teams to share customer feedback and improve service processes Adhere to company policies and procedures while handling customer requests Contribute to the development and maintenance of a knowledge base for customer self-service Meet or exceed customer satisfaction and productivity targets Handle multiple customer inquiries simultaneously while maintaining quality support Required Qualifications: Proven experience in customer service or live chat support Excellent written and verbal communication skills Strong problem-solving abilities and the capacity to think on your feet Ability to manage time effectively and prioritize tasks Demonstrated empathy and patience in dealing with customers Proficiency in using live chat platforms and CRM systems Adaptability to a fast-paced and changing work environment Knowledge of product and service offerings to provide accurate information Ability to work independently and as part of a team High school diploma or equivalent; some college or relevant certification is a plus Remote About the Company: ESSA PHARMA Apply Job!