Customer Service Associate (Remote Role)

Employer Industry: Financial Services Why Consider This Job Opportunity...

• Salary range from $39,400 to $58,500, with potential for yearly bonuses
• Comprehensive benefits package including medical, dental, vision, life insurance, and retirement plans
• Opportunities for career advancement and professional development
• Fully remote position with flexible work arrangements
• Supportive work environment that values diversity and inclusion
• Access to tuition assistance for further education and industry designations

What To Expect (Job Responsibilities)

• Provide information to policyholders, beneficiaries, and family members regarding insurance products
• Receive, evaluate, and respond to customer inquiries, ensuring a high level of service
• Utilize computerized systems for tracking customer interactions and managing inquiries
• Promote alternative products and services based on customer needs
• Handle calls and transactions independently while escalating issues as necessary

What Is Required (Qualifications)

• 1-3 years of customer service experience with strong transaction processing skills
• Ability to learn and retain technical information quickly
• Excellent oral and written communication skills
• Proven dependability and reliability in attendance
• Strong organizational and prioritization skills

How To Stand Out (Preferred Qualifications)

• College degree or equivalent business/military experience
• Strong people skills with a customer-centric mindset
• Proven self-motivation and active listening abilities
• Experience in a fast-paced service center environment
• Familiarity with window-based applications and internet navigation

#FinancialServices #CustomerService #RemoteWork #CareerGrowth #InsuranceIndustry At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!