Customer Service Representative - Hiring Immediately

Apply Today, Work Today Weekly Pay ... Job Description: Interviews will be conducted onsite New York, NY. The schedule will be 8:30am to 5pm EST. • Must have your own equipment to operate from home*?? Key Responsibilities: • Respond promptly to enrollment service calls, providing accurate information, mailing requested materials, and escalating issues as needed. • Educate clients on managed care principles and help them navigate health plan options. • Assess clients' healthcare needs and facilitate their selection of appropriate health plans. • Assist clients with the enrollment and disenrollment processes for health plans. • Receive, sort, and review enrollment/disenrollment forms for accuracy and completeness. • Process enrollment/disenrollment forms efficiently and send necessary correspondence to clients. • Collaborate with the Central Operations Supervisor to address client concerns and escalate issues as required. • Provide managed care education and enrollment services during peak call volumes. • Support mailroom functions when necessary. • Availability to work on Saturdays as part of the regular schedule. • Adhere to performance criteria and standards set by Call Center management. General Requirements: • Demonstrate exceptional customer service skills with a proactive approach. • Proficient computer skills including typing (minimum 35 WPM) and familiarity with dual-screen systems. • Reliable attendance with punctuality during scheduled shifts. • Positive attitude, teamwork orientation, and willingness to support colleagues. • Prior experience in customer service roles preferred. Education and Experience: • High school diploma or equivalent required. • College degree preferred. • Experience in customer service or public-facing roles desired. • Familiarity with local community needs and resources beneficial. Full-time, Part-time $18.0/hr Remote23 NEAST18 Apply Job!