Senior Program Manager (Senior Customer Success Manager)

Employer Industry: Healthcare Technology Why consider this job opportunity... - Comprehensive benefits package including medical, vision, dental, life, and disability insurance - Free health insurance options available - Unlimited vacation time and generous paid holidays, sick leave, and parental leave - Opportunity for career advancement and professional development in a collaborative environment - Flexibility to work remotely with occasional travel to Indianapolis for business needs - Perks at Work membership for discounts on shopping, travel, and more What to Expect (Job Responsibilities): - Serve as the strategic customer success manager for assigned enterprise healthcare clients, including pharmaceutical and insurance companies - Help clients evaluate qualitative and quantitative data to drive business improvement using the employer's platform - Manage stakeholder relationships and conduct meetings to ensure clients achieve meaningful outcomes - Collaborate with other teams to enhance the customer experience and mitigate risks - Identify opportunities for upsells and expansion in collaboration with the Revenue Team What is Required (Qualifications): - Bachelor's degree in Business, Healthcare, Informatics, or related fields - At least 5 years of experience in a B2B client-facing role such as Account Manager or Customer Success Manager - Strong interpersonal skills across all levels of an organization - Proven experience leading large, cross-functional projects - Experience with web applications and adaptability to new technologies in a fast-paced environment How to Stand Out (Preferred Qualifications): - At least 5 years of SaaS experience - At least 5 years of experience in the healthcare industry, including pharmaceutical, provider, or health insurance/payer - Strong skills in data synthesis, including interpretation and analysis of qualitative and quantitative data #HealthcareTechnology #CustomerSuccess #RemoteWork #CareerGrowth #EmployeeBenefits At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!