Customer Service Representative *Remote

Description The Customer Service Representative/Relations Specialist plays a key role in problem-solving customer concerns related to contract provider payments for housing and claim status/inquiries from hospitals, specialists and nursing homes. Handles a large volume of inbound and outbound phone calls/emails/faxes from participants/their families, nursing homes, housing providers, providers... hospitals and billing offices. Will research payment issues, help identify solutions and responds to customers in an efficient and always in a professional, patience and people-first attitude manner, demonstrating excellent spoken and written customer service skills. Other administrative tasks will be to enter new enrollees, enter new auth referrals for hospitals/nursing homes/home care, update participant demographics, insurance, sending and receiving correspondence and other data entry tasks. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Elderplace Oregon and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Benefits and perks: • Competitive pay (including holiday pay & shift pay differentials) • Best-in-class benefits - full medical, dental and vision coverage from your first day • 401(k) plan with employer matching & complementary retirement planner • Generous paid time off for vacation, sick days and holidays • Tuition reimbursement & student loan forgiveness programs • Wellness & mental health assistance programs • Back-up child & elder care to help with care disruptions for your family • Voluntary benefits, like pet, auto and home insurance, and more! Required Qualifications: • Upon hire: In compliance with the Department of Human Services (DHS), a criminal background check is required for this position, based on assigned duties • 5 years Managing high volume customer service inbound and outbound calls in a health care setting, referral entry, handle correspondence, payment and claim inquiries from housing and billing companies Preferred Qualifications: • Bachelor's Degree in Health Care, Customer Service, Business, Accounting or related field or equivalent educ/experience • Experience with computerized spreadsheet application, managed care payment systems, Epic, QuickBooks Pro software or other business accounting software, MS Office products Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Check out our benefits page for more information about our Benefits and Rewards. About the Team Providence Home and Community Care (HCC) is a service line within Providence with over 8,000 caregivers and 2,000 volunteers serving nearly 200,000 people a year, in their homes, in clinics and in a variety of congregate living ministries across our seven-state footprint. HCC provides a full range of services and support for people of all ages, especially those facing chronic or life-limiting illnesses. Our core competencies include restorative care, longitudinal care and care through the end of life. Our service lines include assisted living/skilled nursing/rehabilitation, home health, home infusion/pharmacy services, home medical equipment, hospice and palliative care, Program of All-Inclusive Care for the Elderly (PACE), personal home services/private duty care and supportive housing. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 270381 Company: Providence Jobs Job Category: Customer Service Job Function: Administration Job Schedule: Full time Job Shift: Day Career Track: Admin Support Department: 5014 MARKETING OR REGION Address: OR Portland 4400 NE Halsey St Work Location: Providence Office Park Portland Bldg 1-Portland Pay Range: $19.80 - $30.24 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Check out our benefits page for more information about our Benefits and Rewards Apply Job!