Customer Development Manager – Strategic Insights & Analytics Leader for Top National Retail Partner (Remote) – arenaflex

About arenaflex – A Legacy of Leadership in Wine & Spirits Distribution

arenaflex is the premier North American distributor of wine and spirits, boasting a heritage of more than five decades of family‑owned excellence. Recognized by industry observers as a Most Loved Workplace and featured on prestigious rankings for largest private companies and best employers for diversity, arenaflex invests heavily in its people, culture, and the communities it serves. Our mission is to partner with retailers, suppliers, and consumers to deliver unparalleled value, innovative product experiences, and sustainable growth.

Why This Role Matters

As the Customer Development Manager for a top national retail partner, you will be the analytical engine that drives strategic decision‑making, category expansion, and revenue acceleration. This position sits at the intersection of data, insight, and action, translating complex market information into clear, executable plans that align with both arenaflex’s objectives and the retailer’s priorities.

Key Responsibilities

• Data Stewardship: Own and maintain multiple data sources—including point‑of‑sale (POS) feeds, syndicated market data, and internal shipment records—to monitor the execution of vendor programs and assortment strategies.
• Insight Generation: Conduct deep‑dive analyses to uncover trends, gaps, and growth opportunities, delivering recommendations that influence category strategy, pricing, promotion, and inventory decisions.
• Performance Tracking: Track and report on sales, profit margins, market share, and other key performance indicators (KPIs) for the assigned retail partner, ensuring targets are met or exceeded.
• Strategic Communication: Translate complex analytical findings into compelling presentations for diverse audiences, ranging from senior executives to frontline sales teams.
• Best‑Practice Advocacy: Stay current on industry analytics standards and emerging tools, championing best‑practice methodologies across the organization.
• Collaboration & Influence: Partner with external retail customers, key suppliers, and internal cross‑functional teams (sales, marketing, supply chain) to align insights with business objectives.
• Reporting Excellence: Produce polished, presentation‑ready reports that combine POS data, syndicated data, and account‑specific metrics, delivering them on a regular cadence.
• Supplier Evaluation: Assess supplier performance, providing actionable feedback to improve inventory fill rates, assortment depth, and overall profitability.
• Customer Satisfaction: Ensure the retail partner experiences superior service by delivering timely, accurate analytics and supporting problem‑solving initiatives.
• Project Management: Juggle multiple priorities in a fast‑paced environment, meeting deadlines while maintaining high quality and attention to detail.

Minimum Qualifications

• Bachelor’s degree in Business, Marketing, Data Analytics, or a related field.
• Professional experience within the consumer packaged goods (CPG) sector; experience in the adult beverage industry is highly preferred.
• Demonstrated expertise in analytical, problem‑solving, and quantitative decision‑making techniques.
• Proven ability to synthesize data from disparate sources into concise, action‑oriented recommendations.
• Understanding of national chain sales, retail operations, and distributor dynamics.
• Strong grasp of category management principles, shopper and consumer insights, and the ability to apply these insights to drive growth.
• Excellent collaboration skills, with a track record of influencing external retail customers, key suppliers, and internal stakeholders.
• Assertive leadership style, comfortable making decisions in a rapidly changing market environment.
• Intermediate to advanced proficiency in Microsoft Excel and PowerPoint.

Preferred Qualifications & Additional Expertise

• Hands‑on experience with syndicated data platforms such as arenaflex (formerly Nielsen, IRI) and household panel data.
• Familiarity with internal shipment data analysis and inventory optimization techniques.
• Experience working directly with a major national retailer (formerly Costco) or similar large‑format partner.
• Advanced statistical or data‑science skills (e.g., regression analysis, predictive modeling) are a plus.
• Demonstrated success in leading cross‑functional projects that resulted in measurable category growth.

Core Skills & Competencies

• Analytical Acumen: Ability to interpret large data sets, identify patterns, and translate findings into strategic actions.
• Communication Excellence: Strong written and verbal communication skills, capable of tailoring messages to varied audiences.
• Strategic Thinking: Visionary mindset that balances short‑term results with long‑term brand and category health.
• Collaboration: Team‑oriented approach with a talent for building relationships across functions and external partners.
• Adaptability: Comfortable navigating ambiguity, shifting priorities, and evolving market dynamics.
• Technology Savvy: Proficiency with analytics tools, data visualization platforms, and CRM systems.

Career Growth & Learning Opportunities

arenaflex is committed to the continuous development of its talent. In this role, you will have access to:

• Mentorship from senior leaders in analytics, category management, and retail strategy.
• Formal training programs covering advanced analytics, data visualization, and industry‑specific trends.
• Opportunities to lead high‑visibility projects that influence multi‑million‑dollar business decisions.
• Cross‑functional rotations that broaden your expertise across sales, marketing, supply chain, and finance.
• A clear career pathway toward senior analyst, category director, or strategic partnership leadership positions.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact figures vary by location and experience, you can expect:

• A base salary aligned with market benchmarks for senior analytics roles.
• Performance‑based bonuses tied to individual and company achievements.
• Comprehensive medical, dental, and vision coverage for you and your dependents.
• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) for tax‑advantaged savings.
• Life insurance, disability coverage, and a robust 401(k) plan with company matching.
• Generous paid time off, parental leave, and vacation accrual policies.
• Tuition reimbursement, wellness programs, and employee assistance resources.
• Remote‑work flexibility, with the ability to work from anywhere within the United States.

Work Environment & Culture at arenaflex

Our culture is built on respect, inclusion, and a relentless focus on growth—for our people, our partners, and our customers. At arenaflex you will experience:

• A collaborative, team‑first atmosphere where ideas are welcomed and diverse perspectives are celebrated.
• Regular town‑hall meetings, open‑door leadership, and transparent communication channels.
• Recognition programs that celebrate both individual achievements and collective milestones.
• Employee resource groups that foster community, mentorship, and professional development.
• A commitment to sustainability and responsible sourcing throughout our supply chain.

Physical Demands & Work Conditions

The role primarily involves desk‑based work, including extensive computer use for data analysis and report creation. Occasional physical activity such as walking, bending, or lifting up to 20 lb may be required. Flexibility to work extended hours, including weekends, may be necessary during peak project phases.

Equal Opportunity Employer Statement

arenaflex is an affirmative‑action, equal‑opportunity employer. We prohibit discrimination and harassment of any kind and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Ready to Join arenaflex?

If you are a data‑driven, strategic thinker with a passion for the beverage industry and a desire to shape the future of retail partnerships, we want to hear from you. Bring your analytical expertise, collaborative spirit, and ambition to arenaflex and help us continue to set the standard for excellence in wine and spirits distribution.

Apply Job!