Customer Service Representative – arenaflex Member Support – Princeton, NJ – Remote & On‑Site Hybrid Role

About arenaflex – Transforming Health Care with Heart

At arenaflex, we believe that health care is most powerful when it’s delivered with genuine compassion and a personal touch. Our purpose—Bringing our heart to every moment of your health—drives a culture where every employee is empowered to make a meaningful impact on the lives of members, providers, and the broader community. As a leader in the health‑care industry, arenaflex combines cutting‑edge technology with human‑centric service to create convenient, affordable, and personalized health solutions for a rapidly evolving world.

Our Heart At Work Behaviors reinforce this mission, encouraging each team member to innovate, collaborate, and deliver exceptional experiences. Whether you’re working from home or joining us at our Princeton office, you’ll be part of a supportive environment that values growth, well‑being, and the shared goal of making health care more accessible.

Position Overview

We are seeking a motivated and empathetic Customer Service Representative to join the arenaflex Member Services team. In this role, you will provide telephone assistance to arenaflex Medicaid members and health‑care providers, handling inquiries related to eligibility, benefits, provider changes, and ID card requests. This position offers a hybrid work model—remote work with occasional on‑site days in Princeton, NJ—ensuring you have the flexibility you need while staying connected to the team.

Key Details

• Location: Must reside within 50 miles of Princeton, NJ.
• Training Schedule (First 6 weeks): Monday‑Friday, 8:30 AM – 5:00 PM EST.
• Production Schedule (After Training): Monday‑Friday, 8:30 AM – 5:00 PM EST.
• Remote Work Requirements: High‑speed internet via Ethernet (Wi‑Fi not permitted), dedicated workspace, and self‑discipline.
• Compensation Range: $17.00 – $34.15 per hour, based on experience, education, and location.

Core Responsibilities

As a Member Service Representative, you will be the voice of arenaflex, delivering consistent, high‑quality support to our members and provider partners. Your day‑to‑day duties will include, but are not limited to:

• Answering inbound member and provider calls with professionalism, empathy, and accuracy.
• Providing clear information on benefits, eligibility, prior authorizations, and supplemental programs.
• Processing provider change requests, updating member records, and issuing ID cards.
• Maintaining compliance with privacy and security standards, ensuring all interactions are documented in arenaflex’s CRM system.
• Meeting performance metrics such as average handle time, first‑call resolution, and quality scores.
• Collaborating with cross‑functional teams—including claims, enrollment, and IT—to resolve complex inquiries.
• Participating in ongoing training sessions, role‑plays, and knowledge‑base updates to stay current on policy changes.
• Escalating unresolved issues to senior specialists while maintaining ownership of the customer experience.

Essential Qualifications

• High school diploma or GED equivalent.
• Ability to commute to the Princeton office when technical issues prevent remote work.
• Strong verbal and written communication skills, with a focus on clarity and empathy.
• Demonstrated ability to meet performance standards, attendance requirements, and call quality goals.
• Self‑motivation and the discipline to thrive in a remote work environment.
• Reliable high‑speed internet connection via Ethernet and a quiet, dedicated workspace.

Preferred Qualifications & Experience

• Previous experience in a remote call‑center or customer‑service setting.
• Familiarity with Medicaid and Medicare programs, especially arenaflex Medicaid.
• Experience using customer‑relationship management (CRM) platforms and ticketing systems.
• Proven ability to handle high‑volume call environments while maintaining composure.
• Certification or training in conflict resolution, de‑escalation, or health‑care customer service.

Skills & Competencies for Success

• Empathy & Active Listening: Ability to understand member concerns and respond with genuine care.
• Problem‑Solving: Quickly identify root causes and provide effective solutions.
• Attention to Detail: Accurate data entry and adherence to compliance standards.
• Time Management: Efficiently handle multiple calls and tasks while meeting deadlines.
• Technical Proficiency: Comfortable navigating multiple software applications simultaneously.
• Team Collaboration: Willingness to share knowledge and support peers in a hybrid environment.

Career Growth & Development Opportunities

arenaflex is committed to investing in the professional growth of its employees. As a member of our Member Services team, you will have access to:

• Structured onboarding and continuous learning programs, including free development courses and certifications.
• Mentorship from seasoned leaders in health‑care operations and customer experience.
• Clear career pathways toward senior representative, team lead, and supervisory roles.
• Opportunities to cross‑train in related departments such as claims processing, enrollment, and quality assurance.
• Regular performance reviews that focus on skill development, goal setting, and career aspirations.

Work Environment & Culture at arenaflex

Our culture is built on respect, inclusion, and a shared purpose. Whether you’re working from home or in our Princeton office, you’ll experience:

• A collaborative, supportive team that celebrates achievements and encourages continuous improvement.
• Flexible scheduling options that respect work‑life balance.
• State‑of‑the‑art technology and secure equipment provided by arenaflex.
• Health‑focused initiatives, including wellness challenges, mental‑health resources, and employee assistance programs.
• Regular virtual town halls and in‑person gatherings to keep everyone connected to the company mission.

Compensation, Perks & Benefits

arenaflex offers a competitive compensation package that reflects your experience and performance. In addition to the hourly wage, you will enjoy a comprehensive benefits suite, including:

• Medical, dental, and vision coverage with multiple plan options.
• Eligibility for the arenaflex 401(k) retirement savings plan with company matching contributions.
• Employee Stock Purchase Plan (ESPP) allowing you to purchase arenaflex shares at a discounted rate.
• Fully‑paid term life insurance, short‑term and long‑term disability coverage.
• Generous paid time off (PTO), vacation days, and paid holidays in line with state regulations.
• Well‑being programs such as fitness subsidies, mental‑health counseling, and nutrition resources.
• Education assistance, tuition reimbursement, and access to free development courses.
• arenaflex store discount and exclusive partner discounts on a variety of products and services.

How to Apply

If you are passionate about delivering compassionate health‑care support and thrive in a dynamic, hybrid work environment, we invite you to join arenaflex’s mission‑driven team. Click the link below to submit your application and start a rewarding career where your heart truly matters.

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Equal Opportunity Employer

arenaflex is an equal opportunity employer. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.