Senior Customer Engineer – Distributed Cloud Solutions Architect & Strategic Pursuits Specialist (Bilingual English/Portuguese)

About arenaflex

arenaflex stands at the forefront of the global cloud computing revolution, empowering enterprises across more than 200 countries and territories to digitally transform their most critical business operations. We deliver enterprise-grade, distributed cloud solutions that combine cutting-edge infrastructure, advanced machine learning capabilities, and edge computing technologies to help organizations innovate faster, operate more sustainably, and solve their most complex challenges. Our mission is to be the trusted partner of choice for forward-thinking businesses seeking to harness the power of cloud-native architecture, hybrid environments, and next-generation data center transformation.

As part of our continued growth, arenaflex is expanding its Strategic Pursuits organization—a high-impact team operating within the broader Go-To-Market function. This group is responsible for systematically identifying, developing, and executing non-standard, high-value growth opportunities that open new markets, acquire landmark customers, and expand existing enterprise relationships. If you are a seasoned technical leader who thrives at the intersection of cloud architecture, business strategy, and customer engagement, this is your opportunity to shape the future of distributed cloud innovation with arenaflex.

The Opportunity

We are seeking a Senior Customer Engineer for our Distributed Cloud, Strategic Pursuits team—a bilingual (English and Portuguese) technical expert who will serve as the trusted advisor to some of arenaflex's most strategic global customers. In this role, you will lead high-stakes conversations around cutting-edge cloud offerings, architect complex distributed solutions, and drive technical decisions that align customer ambitions with arenaflex's innovation roadmap.

This position is ideal for an experienced cloud professional with a deep background in customer-facing technical roles, a passion for emerging technologies, and a proven ability to influence executive stakeholders. You will collaborate closely with sales, pre-sales, product engineering, and delivery teams to create and scale transformative cloud offers, while serving as a public advocate for the arenaflex platform at customer sites, industry conferences, and partner events across the region.

Key Responsibilities

• Strategic Cloud Offer Development: Identify, design, and execute on new distributed cloud offers, including building the business case, securing cross-functional alignment, addressing budget requirements, gaining executive buy-in, closing strategic customers, and successfully scaling proven offers to the broader field sales organization.
• Technical Advisory & Customer Engagement: Act as the primary technical point of contact and trusted advisor for strategic customers and accounts with non-standard requirements, complex integration needs, and innovation-driven requests that push the boundaries of existing cloud capabilities.
• Executive Relationship Building: Develop and maintain long-term strategic relationships with senior cross-functional stakeholders—including C-suite executives, IT leaders, architects, and partner organizations—to ensure the delivery of high-quality, tailored technical solutions and services.
• Solution Architecture & Code Collaboration: Strategize around solution code development in partnership with internal engineering teams, external developers, end users, partners, and clients as needed to deliver production-grade distributed cloud implementations.
• Public Advocacy & Thought Leadership: Represent arenaflex at customer sites, industry conferences, technical summits, and partner events, serving as a vocal advocate for the power and potential of distributed cloud technologies.
• Cross-Functional Leadership: Work collaboratively with globally distributed teams across sales, product, engineering, and delivery functions to drive alignment, remove blockers, and accelerate customer success on complex, large-scale programs.
• Innovation Pipeline Management: Continuously scan the market for emerging trends in edge computing, hybrid cloud, AI/ML infrastructure, and data center transformation, translating insights into actionable opportunities for arenaflex and its customers.

Minimum Qualifications

• Cloud Architecture Experience: A minimum of 10 years of experience with cloud-native architecture in a customer-facing, pre-sales, consulting, or technical support role.
• System Design & Programming Expertise: At least 8 years of hands-on experience in system design paired with proficiency in at least one modern programming language such as Java, C++, Python, Go, or similar.
• Machine Learning & AI Background: A minimum of 3 years of experience applying machine learning and artificial intelligence technologies to build real-world solutions.
• Distributed Systems Knowledge: Demonstrated experience with edge computing, distributed systems architectures, or large-scale data center transformation initiatives.
• Executive Communication Skills: Proven experience engaging with, and presenting to, both technical stakeholders and senior executive leaders, including C-level audiences.
• Bilingual Fluency: Full professional fluency in both English and Portuguese, with the ability to communicate complex technical concepts to local stakeholders, customers, and partners across the region.

Preferred Qualifications

• Advanced Education: Master's degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical industry experience.
• Scalable Systems Architecture: Hands-on experience architecting and developing software or infrastructure for highly scalable, distributed systems in production environments.
• Data Management Expertise: Deep experience in data and information management, with a strong understanding of big data trends, challenges, and best practices within modern enterprises.
• Global Team Leadership: Demonstrated success managing distributed teams on large-scale, multi-region programs with cross-cultural stakeholders.
• Rapid Technology Adoption: A demonstrated ability to learn quickly, understand deeply, and work effectively with emerging technologies, methodologies, and solutions in the cloud and IT technology space.
• Industry Network: An established network within the enterprise cloud, telecommunications, or regulated industries ecosystem is a strong plus.

Essential Skills & Competencies

• Technical Depth: Deep understanding of cloud-native architectures, containers, Kubernetes, microservices, serverless computing, and infrastructure-as-code practices.
• Business Acumen: Ability to translate complex technical solutions into compelling business value propositions for executive audiences.
• Customer Empathy: A genuine passion for understanding customer challenges and designing solutions that deliver measurable business outcomes.
• Communication Excellence: Outstanding written, verbal, and presentation skills, with the ability to distill complex topics for diverse audiences.
• Strategic Thinking: Capacity to see the big picture while managing intricate technical details across multiple concurrent initiatives.
• Resilience & Adaptability: Comfort operating in a fast-paced, ambiguous environment where priorities can shift rapidly based on market dynamics.
• Collaboration: A natural team player who builds trust across functions, geographies, and organizational levels.

Career Growth & Learning Opportunities

At arenaflex, we believe that our people are our greatest competitive advantage. As a Senior Customer Engineer on the Strategic Pursuits team, you will have unparalleled access to the inner workings of the global cloud market, working alongside some of the brightest minds in distributed systems, AI/ML, and enterprise architecture. We invest heavily in continuous learning through technical certifications, executive coaching, conference participation, and internal knowledge-sharing forums. Your career trajectory could evolve into roles such as Principal Architect, Distinguished Engineer, Director of Strategic Pursuits, or even cross-functional leadership in product management or technical sales. The exposure to flagship global accounts and non-standard, high-impact deals will accelerate your professional development in ways that traditional engineering or sales roles simply cannot match.

Work Environment & Company Culture

arenaflex is proud to be an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace where every team member can thrive. We celebrate individuality and believe that a workforce reflecting a wide range of perspectives, backgrounds, and experiences drives better innovation and business outcomes. Our culture is built on mutual respect, intellectual curiosity, and a shared commitment to customer success. We actively promote equal opportunities for all employees regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Our distributed workforce model offers flexibility while maintaining strong team connectivity through regular virtual and in-person collaboration. You'll join a global network of fellow professionals who are passionate about pushing the boundaries of what's possible with distributed cloud technology, and who support one another in achieving ambitious goals.

Compensation, Perks & Benefits

arenaflex offers a highly competitive compensation package designed to attract and retain top-tier technical talent. Our benefits typically include a strong base salary complemented by performance-based bonuses tied to strategic pursuits outcomes, equity participation in arenaflex's growth, comprehensive health and wellness coverage, generous paid time off, parental leave programs, retirement savings plans with company matching, and professional development budgets. We also provide accommodations for applicants and employees with disabilities to ensure an accessible and inclusive hiring process. Specific benefits and compensation levels will be discussed during the interview process and tailored to your experience and location.

Application Requirements

Please submit your resume in English—we can only consider applications submitted in this language. Candidates should be prepared to share examples of complex cloud architecture projects they've led, executive-level presentations they've delivered, and strategic pursuits they've helped close. Proficiency in both English and Portuguese is required for this role.

Why Join arenaflex?

If you are ready to step into a role where your technical expertise, strategic thinking, and customer passion converge to shape the future of distributed cloud computing, arenaflex is the place for you. This is more than a job—it's an opportunity to define new markets, influence global enterprise customers, and work on the most challenging and rewarding cloud projects of our time. Bring your ambition, your technical depth, and your bilingual communication skills to a team that values innovation, collaboration, and impact. Join arenaflex today and help us accelerate the digital transformation journey for the world's most important organizations.